***This role is based at our corporate office in Dallas, TX***

Join a Marketing & Loyalty team that attracts customers to Hilton through storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Sr. Analyst of Hilton Honors Technology Strategy, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and develop recognition of loyalty benefits. On the Hilton Honors team reporting to the Manager, Hilton Honors Technology Strategy, you will be a supporting liaison between the Hilton Honors Program team and the supporting technical teams including Phaedon (third-party loyalty platform provider), Hilton internal IT, and Salesforce.

 
HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Develop and document use cases and disaggregation sheets using Agile methodology from operations or strategic elements of the program strategy to inform any automation or technical requirements.
• Engage between internal and external teams to ensure all program information is understood and operationalized.
• Ensure technology roadmaps and internal and external ticketing systems are synced to provide leaders with real-time status updates.
• Daily administration, troubleshooting, and maintenance of the Honors technology stack.

How you will collaborate with others:

• Partner with Honors leadership to maintain a technology roadmap to support new functionality is delivered on time and within budget.
• Collaborate with partners to build, iterate, and improve our processes and responsibilities within several technologies.

What projects you will take ownership of:

• Validate all-new incremental and support fixes from a business perspective, ensuring changes meet needs.
• Review the process improvement and provide improved results from our technology investments.
• Write technical requirements, product management, use case development, and user-acceptance testing.
• Coordinate (including outside of the immediate team) to understand the highest technology priorities to propel or influence the loyalty program.
• Provide consulting and training around standard processes in Salesforce administration and implementation to enhance user experience.
• Recommend new features and improvements to improve and grow the use of platforms such as Airtable and Salesforce, Blue Prism, and the Honors Reimbursement Engine

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of work experience collaborating across operational and/or technical system environments.
• Understanding of technical requirements process (defining roadmaps, managing scope, writing user stories, and detailed system/functional design).
• Ability to collaborate through Microsoft 365 platforms.
• Exposure to complex technical systems and translating needs into technical requirements.

It would be useful if you have:

• Experience talking about complex technical aspects and training team members who are not as well-versed in technology.
• Understanding of at least one coding language/query tool: SQL, Hive, Alteryx, R, SAS, or Python
• Experience with technology applications such as Tally, Salesforce, Honors Reimbursement Engine
• Grasp of technology systems and inter-dependencies across multiple systems

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.