Principle Responsibilities & Position Purpose: 

Manages, directs and organizes restaurant operations to maintain high standards of food and beverage 
quality, service and marketing to maximize profits through outstanding customer service.

Interviews, selects, trains, supervises, counsels and disciplines restaurant staff for the 
efficient operation of the outlet. Organizes and conducts pre-shift and department meetings 
communicating pertinent information to the staff, such as house count and menu changes. 
Schedules and directs staff in their work assignments. 

 Maximizes restaurant department profitability; implements effective controls of food, 
beverage, and labor costs and monitors the restaurant’s budget to ensure efficient 
operations, including achieving budgeted revenue and labor expenses. Ensures par stock 
levels are maintained [ by calculating inventory, ordering, retrieving and stocking product]. 
Evaluates cost effectiveness of all aspects of operation. Develops and implements cost 
saving and profit enhancement measures. 

 Utilizes computers to accurately charge customers, create forecast and revenue reports 
and draft correspondence. Inputs and retrieves data and changes computer procedures and 
programs the system accordingly. 

 Moves throughout facility and kitchen areas to visually monitor and take corrective action to 
ensure food quality and service standards are met. Verifies temperatures, judges 
appearance and taste of products, and checks preparation methods to determine quality. 
Provides guidance for improvement and implements necessary adjustments for 
consistency. 

Regularly reviews and evaluates the degree of customer satisfaction of the restaurant; 
recommends and implements new marketing and/or operational policies and procedures 
when necessary to keep up with demand and market changes; investigates and resolves 
food quality and service complaints. Interacts positively with customers. 

 Responsible for ensuring compliance with all policies and procedures that relate to the 
restaurant as well as all local, state and federal laws and regulations; responsible for 
ensuring cleanliness and proper sanitation of all work and service areas. 

 Participates in the development, implementation and marketing of new and creative menus 
to attract a pre-determined customer market; promotes the cross-selling of other hotel outlets and the company. 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

The individual must possess the following knowledge, skills and abilities and be able to explain and 
demonstrate that he or she can perform the essential functions of the job, with or without reasonable 
accommodation. 

• Thorough knowledge of restaurant operations including foods, beverages, supervisory aspects, service 
techniques, and guest interaction. 
• Considerable skill in math [and algebraic equations?] using percentages. 
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom 
will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate 
information and to resolve problems. 
• Ability to work under pressure and deal with stressful situations during busy periods. 
• Ability to access and accurately input information using a moderately complex computer system. 
• Interpersonal skills to provide overall guest satisfaction. 

QUALIFICATION STANDARDS 
EDUCATION 

High School graduate or equivalent required. 
Four-year college degree preferred.

EXPERIENCE
At least five years' experience in related field preferred. Hotel restaurant management experience preferred. 
Experience with supervision of employees required. 

LICENSES OR CERTIFICATES 
Food Service Sanitation certification. Alcohol Service permit (if state required). CPR certification preferred.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!