Job Description:

We are seeking a detail-oriented and organized individual to assist the management team as a Tenant Move in and Move Out Coordinator. The primary responsibilities of this role will revolve around overseeing tenant move-in and move-out procedures, ensuring smooth transitions and efficient operations within our new tenant residents.

Key Responsibilities:

Tenant Move-In Procedures:

Coordinate and schedule move-in dates with new Residential Tenants, ensuring alignment with lease agreements.

Facilitate the completion of lease agreements, rental applications, and other necessary documentation.

Coordinate move-in logistics with departing residents, providing guidance on the process and timeline in accordance with lease agreements and condominium rules.

Obtain appropriate insurance documents from moving vendors prior to move in date.

Set up financials accounts by obtaining all pertinent information required. Work with Accounting to ensure all documents are received and accounts are active.

Provide new tenants with keys, access codes, and necessary information about Waldorf Astoria Residences and its amenities.

Personally welcome new residents, provide personalized orientation to the property and its amenities, and address any questions or special requests.

Tenant Move-Out Procedures:

Notify tenants of move-out procedures and timeline according to lease agreements.

Coordinate move-out logistics with departing residents, providing guidance on the process and timeline in accordance with lease agreements and condominium rules.

Assist with scheduling move in and move out access with companies and ensure all insurance documents are received to enter the building.

Conduct final inspections to assess the condition of the common areas and determine appropriate security deposit refunds or deductions, adhering to lease agreements and CC&R’s Rules and Regulations.

Process security deposit refunds or deductions in accordance with lease agreements and property policies with Accounting.

Tenant Communication:

Serve as the primary point of contact for residents regarding move-in and move-out procedures, as well as any other inquiries or service requests.

Anticipate and exceed resident expectations by providing personalized attention, proactive communication, and swift resolution of any issues or concerns.

iaise with property management team members, including concierge staff, maintenance personnel, and administrative support, to ensure seamless coordination and execution of move-in and move-out processes.

Maintain open lines of communication with Residential Tenants, building rapport and fostering a sense of community within the Waldorf Astoria Residences. 

Documentation and Record-Keeping:

Maintain accurate records of all move-in and move-out transactions, including lease agreements, inspection reports, and communication with tenants and owners.

Prepare and distribute relevant documentation to tenants as needed.

Maintain open communication channels with tenants throughout the leasing process to ensure a positive tenant experience.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

• Qualifications:

  Exceptional organizational abilities and attention to detail, with a commitment to upholding luxury standards.

  Impeccable presentation and interpersonal skills, with an innate ability to provide luxury service to discerning clientele.

  Ability to effectively manage multiple tasks and prioritize responsibilities.

   

  This role offers an exciting opportunity to play a pivotal role in ensuring the smooth operation of tenant move-ins and outs and providing exceptional service to our Residential Tenants. If you are a proactive problem-solver with a passion to serve as the primary point of contact for Residential Tenants regarding move-in and move-out procedures, addressing any inquiries or concerns promptly and professionally, send your interest to laswd_resi_mgmt@waldorfastoria.com.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!