TITLE: HOST/HOSTESS

DEPARTMENT: Food & Beverage

REPORTS TO: F&B Manager

Job Summary:

To provide Guest Services including but not limited to seating, food ordering, merchandise sales, while assisting with general restaurant information in a manner that best represents the company image and quality standards.

Essential Job Functions:
· Greet Guests in a friendly & courteous manner upon entering & exiting the restaurant.

· Gather necessary guest information needed to provide the best seating accommodations.

· Inform guests of information related to seating such as approximate wait times & offering suggestions for more timely seating.

· Provide guest seating in a courteous, safe, & efficient manner.

· Provide guests with helpful menu information & personal recommendations to assist with the ordering process.

· Perform assigned sidework developed to maintain general organization & cleanliness of the host station & all related areas.

· Organize, inventory, & sell retail items (if applicable).

· Continually communicates all seating needs to all appropriate management, server assistants, kitchen staff, & servers to ensure optimum seating is achieved.

· Provide general information for all Guests as requested.

· Successfully complete all other duties as assigned.

· Assist with training of new hostesses

· Reports directly to the Maitre d' with reservations or guest issues

· Assists in the overall flow and seating in the restaurant

TOP Requirements: 
· Team Up, Own It and Passionately Serve!

· Team Up: Be Golden, Collaborate and Help Others Succeed.

· Own It: Be a role model, Embrace Responsibility and Keep Learning.

· Passionately Serve: Be Positive, Care Deeply and Create Memories. 

· Recognize your co-workers with a Shout Out when they Team Up, own it or Passionately Serve.

· Demonstrate self-confidence, energy and enthusiasm always.

· Understand that you represent and reflect Shamin Hotels TOP Culture while at your hotel.

Education & Experience: 

· General Education High School GED Required

· Previous Experience in the restaurant or hotel industry is a plus

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:

Stand or walk for long periods of time including for an entire work shift (8 hours)
Lift, carry, push or pull up to 20 pounds frequently and up to 50 pounds on occasion.
Reach overhead and below the knee including bending, twisting, pulling and stooping. 
Exposure to harmful chemicals, odors and potentially infectious materials. 
Ability to work in a loud environment. Ability to talk and hear is required. 
Work in hot or cold environments (the kitchen/walk in freezer/outdoor temperature)
Occasionally carry, lift or move objects weighing up to 100 pounds with assistance.

Mental Requirements:

· Must be able to interact with guests in a friendly/fast manner.

· Must be able to convey information and ideas clearly, both oral and written in English.

· Must be able to evaluate and select among alternative courses of action quickly and accurately

· Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them.

· Must maintain composure and objectivity under pressure. Must be respectful and maintain a calm demeanor.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.

· Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

· Must be able to work with a myriad of personalities and levels within the hotel and outside sources