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Position Summary: The Front Desk Agent works to efficiently check guests in and out of the hotel in a professional and friendly manner. Core Responsibilities: • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. • Promptly, accurately and efficiently know how and where to post all charges. • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. • Review any reservations with special requests and work to block rooms accordingly. • Have knowledge of hotel rates, discounts and how to handle each. • Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary. • Have knowledge of hotel property, hotel staff and hotel services, with hours of operation. Give clear directions to hotel facilities for inquiring guests. • Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings. • Perform other duties as assigned, especially related to assisting guests arriving and departing the hotel. Knowledge, Skills, and Competencies: • High work ethic and self-initiative • Proven experience with strong customer service skills • Regular attendance according to established guidelines • May be required to work varying schedules to reflect the business needs of the property • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions • Use arithmetic to accurately check totals and make correct change. • Efficiently and accurately operate a computer. • Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times Physical Requirements: • Stand, sit and walk for varying lengths of time, often long periods of time • Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques • Push and pull carts weighing up to one hundred (100) pounds • Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required. • Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability • Know and be able to administer first aid • Direct evacuations in an emergency This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Job Type: Full-time
Pay: From $18.00 per hour
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Work Location: In person
Full Time
$30k-39k (estimate)
10/22/2023
03/30/2024
hiltonsantacruz.com
Santa Cruz, CA
The job skills required for Hotel Front Desk include Customer Service, Front Office, Credit Card, Cash Handling, Initiative, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk positions, which can be used as a reference in future career path planning. As a Hotel Front Desk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk. You can explore the career advancement for a Hotel Front Desk below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk job description and responsibilities
Hotel Front Desk greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Bangor, ME
They work with management to organize the front desk and ensure that guests have a pleasant stay.
03/04/2022: Provo, UT
Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner.
05/04/2022: Yakima, WA
They are responsible for the guest registration process and communication of hotel
05/08/2022: Lake Charles, LA
Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel.
04/18/2022: Louisville, KY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk jobs
They must have the ability to stand for long periods of time and knowledge of basic computer skills
04/02/2022: Juneau, AK
Being a good Hotel Front Desk must be approachable and attentive wih their guests.
02/21/2022: San Antonio, TX
Hotel Front Desk should be able to promote specific hotel services and offer suggestions.
05/04/2022: Syracuse, NY
Front desk employees need to be able to get along and work with a variety of people.
03/21/2022: New Haven, CT
Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone.
04/05/2022: Killeen, TX
Step 3: View the best colleges and universities for Hotel Front Desk.