Job Summary

Responsible for planning organizing and coordinating of the Rooms Division consisting of Front Office, Guest Recognition, PBX, Housekeeping and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 

Responsibilities

QUALIFICATIONS:

• High school diploma or equivalent is required.
• 5 years related experience in a hotel environment preferred. 
• Must be proficient in Windows Operating Systems Company approved spreadsheets and word processing.
• Must have a valid driver’s license from the applicable state.
• Demonstrates an understanding and knowledge of hospitality terms.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

JOB RESPONSIBILITIES:

• As a Rooms Manager you would be responsible for assisting the Front Office Manager and Executive Housekeeper in day to day operations. These may include:

  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
  • Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
  • Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments
  • Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue.
  • Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintain a friendly, cheerful and courteous demeanor at all times.
  • Perform other duties as assigned, requested or deemed necessary by management.
  • Assist and make recommendations to the Director of Rooms in the areas of conducting performance evaluations, discipline and terminations as appropriate.
  • Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
  • Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
  • Order all supplies and maintain inventory control minimizing unnecessary expenses.
  • Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
  • Provide weekly schedule for Front Office and Housekeeping Associates.
  • Responsible for covering/finding replacements for call-offs.
  • Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion.
  • Ensures all new hires are aware of all aspects of the hotel.
  • Provide motivation to the department.
  • Ensure all Front Office/ Housekeeping Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc…)
  • Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
  • Ensure the front desk and Housekeeping is represented at each Safety Committee Meeting.
  • Participates in Hotel MOD program
  • Other duties as required.

Property Details

Located in the heart of downtown San Francisco, this Hilton is conveniently located crossroads of the Financial District, Chinatown, and North Beach. It features an on-site restaurant and bar and an award-winning concierge service.

A coffee machine and a 55-inch flat-screen smart TV is included all of the air-conditioned rooms at Hilton San Francisco Financial District. Each room is furnished with a large work desk and an ergonomic desk chair.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program

401k Retirement Plan

Compensation Min

Compensation Mid

Compensation Max