POSITION TITLE: Sales Coordinator / Front Desk Agent

REPORTS TO: Director of Sales / General Manager / Assistant General Manager

POSITION SUMMARY:

The Sales Coordinator will be a dynamic, aggressive and outgoing sales professional who recognizes the importance of direct selling, building and maintaining relationships, outside sales calls, effective prospecting, internet marketing strategies, community involvement, civic responsibilities and integration with operations. Revenue Management experience and expertise complement all strong candidates. This position will include front desk shifts*

DUTIES AND RESPONSIBILITIES:

• Strong focus and experience in building existing business and in new business development.
• Solicit new business via outside sales calls/area blitzes, prospecting calls, CVB and brand lead generation as well as develop internet research and respond to competitor’s reader boards to increase revenues and grow client base.
• Increase Revenue in Rooms as well as Food and Beverage of existing LNR Accounts.
• Maintain/Nurture relationships with existing clients via phone calls for follow up and solicitation along with outside sales calls.
• High level of focus on exceeding client service expectations.
• Work in tandem with General Manager and Regional Director of Sales Team to achieve Monthly Revenue Goals set by the management team.
• Review Group Pick Up report to see pace to booking as well as to touch base and inform the client as to the reservation flow.
• Prepare weekly reports as needed.
• Review Monthly financials to determine and anticipate need months and monitor guestroom booking pace vs. Budget.
• Attend Trade shows, chamber events and meetings as designated by Regional Director of Sales.
• Answer phones and speak with walk-in guests with an upbeat and engaging energy.
• Shift coverage for front desk 2 - 3 days per week (varies)
• Conduct tours of the hotel and meeting space and expose clients to facilities and services; work to book qualified potential clients.
• Negotiate room rates and other hotel services. Advise hotel management of booked groups and negotiate contracts and agreements with clients and vendors with the assistance of the Senior Hotel Management team. In addition, the Sales Coordinator must assist the client in planning - coordinating and assuring that all requirements are communicated and completed to the clients’ specifications.
• “Hold hands” with groups and group contacts from the first introduction until after the group departs. The #1 point of contact for groups.
• Consistently and effectively communicate with all team members. The Sales Coordinator is the liaison between other departments and clients. Collaboration with other departments is an important responsibility for sales coordinators in order to ensure guests have a seamless experience; from the first call they make to the hotel, to the end of their event. The Sales Coordinator must also work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.
• Notify/coordinate customer specifications with other departments and quickly and efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Maintain accurate, organized and legible records and files.
• Reach individual booking revenue goals by selling, negotiating, prospecting and marketing the hotel on all social media channels. The Sales Coordinator must also complete the contracts, proposals, rate agreements, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints and problems to ensure quality product delivery and customer satisfaction.
• Completion of daily, weekly, monthly, quarterly, and annual property specific tasks.
• Responsibility for all On Property Sales administrative tasks, including sales activity tracking, multi-department communication, lead systems management, and reporting required of hotel leadership and ownership.
• Provide a professional image at all times through appearance and dress.
• All other duties as assigned/required.

POSITION REQUIREMENTS:

• Must be able to communicate in English both written and verbally.
• Must maintain valid driver’s license.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Brandon, FL: Relocate before starting work (Required)

Work Location: In person