Description

COMPANY OVERVIEW:

Hilton Head Properties R & R is a team of professionals that take pride in their work and go above and beyond in the vacation rental experience. We celebrate our successes together as we continue to grow. Our employees operate within the Employee Operating Systems that allow our team to stretch their skills and their capabilities. We strive to provide a good environment with positive leadership and direction.

POSITION SUMMARY:

The Property Manager Position at Hilton Head Properties R & R offers the right candidate a job with many different facets including maintenance, marketing, communication and follow up. A typical day may include inspecting properties, delivering goods, conversations with owners, ordering replacements, arranging for repairs, reviewing photos/descriptions, handling maintenance issues and assisting guests.

RESPONSIBILITIES:

• Cultivate partnership with homeowners assigned to your property group.
• Manage homeowner communications for assigned property group
• Arranging for repairs, delivery and implementation as required.
• Investigating & resolving property complaints and rental violations. Feedback from guest reviews should be communicated to the owner for resolution.
• Responsible for reporting the annual performance for each property, using data sets managing the quality control, bookings, financial performance, an opportunities for upgraded amenities to drive their revenue
• Managing the sale of a property in your property group according to our standard operating procedures & facilitating relations with buyer to secure smooth transition
• Collaborate with owners for revenue goals that are in align with their current property amenities, location, and max occupancy
• Providing exceptional customer service by responding quickly and courteously to owner inquiries and service requests by taking prompt action to resolve problems and prevent repeat instances.
• Staying on top of all operational issues (damages and damage claims) utilizing current work order technology
• Onboard new properties - creating house manuals on Breezeway technology / guest guides (documenting how to operate the nest thermostat, how the door is unlocked, where the parking spots are, where the fuse box is, how to operate the Smart TV etc.)
• Communicate any updates to the property to the marketing team for updated property description and updated photography
• Communicate with cleaning vendors assigned to your property group to ensure the highest degree of cleanliness and guest satisfaction.
• Make recommendations for future improvements to the property on at least an annual basis
• Schedule deep cleans during the off season
• Handle any other special assignments which may be given from time to time by the Manager

QUALIFICATIONS:

• A South Carolina Property Managers License is required.
• 2 years of management experience in a related field.
• A valid driver's license
• Exceptional interpersonal and communication skills
• Ability to work alone or as a team
• Computer literate with the ability to use web-based apps
• live locally and able to commute to work

COMPENSATION & BENEFITS:

Annual Salary: $45,000 - $55,000

Bonus Details: Bonus based on performance

Benefits:

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Retirement benefits or accounts

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Hilton Head Island, SC 29928: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property management: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person