Job Description

The pay rate for this role is $15 / hour.

HGV Now Offers Day One Team Member Benefits!

Now Offering Daily Pay!*

Currently seeking team members who are passionate about building lasting vacation memories for owners / guest visiting our resort properties!

You will be working with a phenomenal local team!

What will I be doing?

As a Concierge you will be responsible for making confirmation calls and welcome calls to all future arrivals. Answer calls from guests who have booked Hilton Grand Vacations Marketing Packages to make date changes and respond to questions concerning their upcoming vacation.

• Welcome the guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled.
• Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions.
• Handle situations with dissatisfied guests and create resolutions.
• Provides information on area attractions and resort amenities.
• Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
• Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.
• Assist management with special projects relating to customer service.
• Ensure the privacy and security of confidential information about guests.
• Confirm a specific percentage of all leads for the following month.
• Maintains clean work area.
• Regular attendance in conformance with the standards.

Qualifications

What are we looking for .

We believe that at the core of our company’s success are our Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience :

• High School Diploma / GED
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Proficient with Microsoft Word, Excel and Outlook
• Good organizational skills and detail oriented

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

Previous Vacation Ownership and guest relations experience

What will it be like to be a Team Member

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Last updated : 2024-05-23