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We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team part-time. Youll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
PM Shift Availability
Responsibilities:
Handle customer complaints as necessary
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Communicate with housekeeping to make sure guest rooms are ready
Answer incoming calls and questions about guests needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications:
Exhibits working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Well-versed in taking telephone calls and handling stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
High school diploma, GED, or equivalent
About Company:
Our hotel is 10 minutes from San Antonio International Airport via free shuttle. We're within a mile of local shops, dining, and entertainment venues. Highway 281 puts us 12 miles north of downtown San Antonio, passing by the San Antonio Zoo, DoSeum, and Botanical Garden along the way.
Full Time
$27k-35k (estimate)
05/03/2024
05/16/2024
The following is the career advancement route for Hotel Front Desk Attendant (Pm Shift) positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Attendant (Pm Shift), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Attendant (Pm Shift). You can explore the career advancement for a Hotel Front Desk Attendant (Pm Shift) below and select your interested title to get hiring information.