The Opportunity:

Hilton Garden Inn Pismo Beach is looking for a Director of Operations. If you seek growth, collaboration, and community keep reading to learn more about our opportunities.

Responsibilities:

Oversees and directs all aspects of the hotel operational departments which may include any/all of the following: Front Desk Service, Food & Beverage/Kitchen, Housekeeping, Engineering, and other relevant departments. Ensures these departments are well run by focusing on the following aspects: maximization of revenues and profits, minimization of operating costs.

• Ensure that departments achieve or exceed guest's service expectations
• Prepare team member schedules in accordance with budgets and business forecasts
• Responsible for ensuring the overall success of the front desk, guest satisfaction and product quality standards are being met or exceeded.
• Ensure that all labor costs are flexed according to levels of demand/ activity/season and that opportunities for a better balance between quality and cost through clustering or outsourcing or both are explored fully
• Review performance on a regular and consistent basis
• Offer coaching and guidance when appropriate
• To ensure the employees within Operations are well managed with clear objectives and well trained and that they are deployed in the most productive way.
• Plans, organizes and monitors staff activities to ensure compliance with quality standards set by hotel which requires continuous visual inspection of guest rooms and public space areas including food and beverage outlets, meeting rooms and offices
• Support General Manager with managing operating expenses and purchasing for all operations departments.
• To ensure the highest standards of quality in all aspects of the hotel operation, guaranteeing that brand values and standards are never compromised

Qualifications

• High School diploma or equivalent, required.
• Four-year (4) degree, preferred.
• Minimum of three to five (3-5) years of experience in a hotel or a related field, in similarly-sized hotels, preferred.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Job Type: Full-time

Pay: $65,000.00 - $72,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person