JOB DESCRIPTION:
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
RESPONSIBILITIES:
REPORTING TO THE FRONT OFFICE MANAGER, RESPONSIBLITIES AND ESSENTIAL JOB FUNCTIONS INCLUDED BUT ARE NOT LIMITED TO THE FOLLOWING:

• Monitor hotel business levels and direct associates to areas needing temporary assistance during peak times or during unexpected increases in volume in any particular area of the hotel.
• Regularly walk the lobby area and inspect for cleanliness, security concerns, maintenance issues, noise issues, etc. and address such issues.
• Plan, assign and direct work of associates.
• Check in with each department and discuss with manager, supervisor and/or associates the evening's activities:
• Front Desk: Occupancy, late check outs, arrivals, VIP's, groups, special needs such billing, flyers or credit issues, employee breaks, closing duties.
• Bell: arrivals, VIP's, groups, coordinate lobby patrols, employee breaks, closing duties.
• Concierge: Reservations, VIP's, guests' requests
• Housekeeping: Late check outs, turn down service, employee breaks, closing duties.
• Engineering: Preventative Maintenance, Duty engineer, out of order rooms,
• Ensure associates are performing their job duties in their assigned areas unless management has specifically requested to assist in other departments.
• Ensure established policies and procedures are being followed, departments are running efficiently and maintaining a high level of service.
• Responsible for writing a MOD report at the end of each shift.
• Respond to emergency situations and work with local authorities.
• Monitor and ensure that all cashiering procedure comply with Accounting policies and standards.

ABOUT THE COMPANY:
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.