The Guest Services team is vital to the success of our property! Working at the front desk places you at the hub of the hotel with perpetual guest interaction, and we are looking for candidates with a passion to serve others!

An Operations Manager is key to the overall experience of our guests---making the first and last impression of our hotel for all of our guests. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!

What you will be doing

Support a positive experience for all guests, from check-in to guest room quaility | Assist in training, scheduling and supervising the Guest Services, Housekeeping and Food & Beverage team | Field guest complaints, conducting thorough research to develop effective solutions | Motivate Guest Services team to exceed guest expectations | Oversee the Guest Services, Food & Beverage and Housekeeping departments

The ideal candidate for this position

Previous guest relations, housekeeping and/or food & beverage experience | Strong conflict resolution and relationship skills | Propensity to lead, motivate and encourage employees | Ability to interact with guests with a high level of professionalism, tact and diplomacy | Proficient in Microsoft Office | High School Diploma or GED required

We are

Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.

At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests and one another.

What we can offer you:

Insurance: Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked

Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

Other benefits: Payactiv- same day pay up to $100 per pay period, Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other)

EOE/DFW

Local candidates preferred. Relocation not offered.

All candidates will be required to complete a pre-employment drug screening and background check.

Please note that this job description is not an exclusive or exhaustive list of all functions that an Operations Manager may be asked to perform

Job Type: Full-time

Pay: $67,800.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person