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JOB DUTIES, MINIMUM QUALIFICATIONS (EXPERIENCE, SKILLS, SPECIAL LICENCSE, ETC):
SUMMARY: Hilton Experience GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multitask and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.
Professional Experience Preferably 1 years’ experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field
Computer Experience Proficiency in: Microsoft word Excel PowerPoint Data entry Database management systems
Hotel Experience Uses proper telephone etiquette Be flexible and willing to perform other tasks as necessary or requested Wear hotel GSA uniform in compliance with hotel standards TRAINING PROVIDED ON THE FOLLOWING: Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.) Determines a guest's reservation status and identifies how long the guest will stay Helps guest’s complete registration and then assigns rooms accommodating special requests whenever possible Verifies the guest's method of payment and follows established credit checking procedures Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel
Emotional Intelligence Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure Engage every guest in conversation and recognition Resolve any guest issue immediately Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests Ability to anticipate guests’ needs Represents the hotel to the guest throughout all stages of the guest's stay Embraces and respects diversity and multicultural environment
Skills Excellent communication; orally and written Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds Able to stand, sit, and walk, for more than 4 hours
Education Background screening for previous criminal history Employment may be contingent upon at least 80% score on test on hotel’s reservations system after training At least high school diploma or G.E.D. Strengths Mathematical; statistical Social Speaks in guests’ preferred language Hotel is a smoke free property Creativity Organizational Administrative Sales Curious about the world and people The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
MARRIOTT EXPERIENCE PREFERRED
Job Type: Full-time
Pay: $10.00 - $13.00 per hour
Benefits:
Schedule:
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Ability to Relocate:
Work Location: In person
Full Time
$26k-34k (estimate)
12/21/2023
07/20/2024
The job skills required for Hotel Front Desk Agent include Customer Service, Front Office, Housekeeping, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk Agent positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Agent. You can explore the career advancement for a Hotel Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk Agent job description and responsibilities
Front desk agents also need to email guests reservation confirmations and notices when rooms are ready.
01/10/2022: Wilmington, NC
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
01/03/2022: New Britain, CT
They are ready to greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Billings, MT
They are responsible for ensuring that every single guest has an enjoyable experience at the hotel.
03/05/2022: Clearwater, FL
The front desk agent has a relatable personality and a great desire to work with people.
01/07/2022: Pine Bluff, AR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Agent jobs
A front-desk agent should be smiling at the time.
03/09/2022: Sioux City, IA
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
12/20/2021: Minneapolis, MN
The hard or technical front desk agent skills represent the unique competencies and abilities of the guest service representative.
01/21/2022: Minneapolis, MN
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/06/2022: Baton Rouge, LA
Ability to work varying schedules to reflect the business needs of the hotel.
01/01/2022: San Jose, CA
Step 3: View the best colleges and universities for Hotel Front Desk Agent.