Summary:

• Responsible for the overall supervision of the housekeeping department. Service-oriented, detail-oriented, team player. Goal-driven, and good relationship skills. Ability to multi-task.

HOTEL VALUES:

This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance. 

The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership and deal with situations of all kinds with a Sense of Urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers, and managers. The hotel believes in a culture where team members help each other and work together in an environment where the most important task is providing exceptional service to guests, at all times. 

As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job. 

Job Description: To follow instructions of the housekeeping manager to maintain company standards of cleanliness throughout the rooms' section of the hotel. To supervise the section housekeepers and section housekeeping aides (house persons) assigned to the housekeeping team. To relay information concerning the status of rooms to and from the housekeeping office as well as the front desk. The essential duties and responsibilities of this position include the following (other duties may be assigned like cleaning rooms, public areas, back of the house cleaning):

• Assigns work to Housekeep staff and trains staff in housekeeping duties.
• Addresses guests' complaints regarding housekeeping service or equipment.
• Reports need for room repairs to the housekeeper.
• Examines carpets, drapes, and furniture for stains, damage, or wear.
• Checks and counts linens and supplies and communicates needs to the housekeeper.
• Records inspection results and informs housekeeping staff of inadequacies.
• Verifies staffing is appropriate for business levels.
• Operates hotel property management system.
• Handles lost and found inquiries and all pertinent procedures.
• Checks vacant, expected departure, and discrepant rooms.
• Issues and inventories keys.
• Communicates with appropriate departments when necessary.
• Conducts pre-shift meetings.
• Cleans rooms and assists in the laundry when necessary.
• Inspects linen closets, storage areas.

Supervisory Responsibilities: Directly supervises hourly employees in Housekeeping. Carries out supervisory responsibilities by the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, rewarding and disciplining employees, addressing complaints, and resolving problems.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Previous experience in a similar position is required.
• Requires a minimum of 1 year of supervisory experience.

Language Skills: Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.

Reasoning Ability: Must be able to analyze routine data to make appropriate judgments regarding the process of inspecting/cleaning guest rooms and supervisory duties.

Certificates, Licenses, Registrations: N/A

Physical Demands: Must be able to push/pull/lift to 50 pounds. Job frequently requires the use of arms, hands, and fingers. Requires walking, sitting, crouching, kneeling, standing.

Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.

NOTE:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Source: Hospitality Online