Position Summary

Essential Duties and Responsibilities

• Greeting and informing guests on the business information relating to Hilltop Ski Area
• Answering customers complaints or inquiries; treating guests in a manner to ensure their complete satisfaction.
• Helps to enforce Hilltop alcohol policy as it regards to AMCO and Municipal regulations
• Demonstrates and role models proper PPE requirements as needed.
• Cleans debris off of tables and floors.
• Keeping trash bins emptied.
• Keeping water container filled.
• Interacting with guests coming in and as they leave, ensuring a positive park experience, enthusiastically promoting all programs and events.
• Assist all other departments as needed, to improve customer experience.
• Performing other duties as assigned
• Promotes and exemplifies a culture of exceptional guest service, teamwork, innovation, and fun! Works well independently and with others. Enjoys “pitching in” whenever and wherever assistance is needed. Conducts and shows a high level of professionalism. Ensures that guests have a fun, safe, and memorable experience. Asks questions, shares concerns, or gives ideas on innovation and efficiencies that improve both the guests’ and employees’ experience.
• Works with the Mountain Department to help execute special events as needed.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• MUST BE 21
• High School Diploma (GED) preferred. Six months to one year of related experience and/or training; or equivalent combination of education and experience
• Must pass a pre-employment background check. 
• Must have a current or the ability to acquire a TAPs Certification
• Ability to work in inclement weather on a regular basis for long periods.
• Ability to stay informed of Hilltop events, schedules, trends and conditions.
• Ability to work a flexible schedule: early mornings, split shifts, weekends and holidays.
• Must be a self-starter. Able to be self-directed and able to maximize use of time and resources effectively.
• Excellent communication skills (verbally interacts with management, team members and guests)
• Good verbal and written communication
• Strong organizational skills and ability to multi-task
• Knowledge of workplace safety procedures

Physical Demands and Work Environment