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Pay range: $22.42/hr - $31.15/hr
The Insurance Verification Specialist is responsible for (but not limited to) verification of all insurance to determine actual benefits of in-patient and outpatient procedural and admitted accounts requiring an extensive knowledge on medical insurance. Notifies all insurance companies of outpatient and inpatient admissions for authorization, audits IP/OP procedural accounts, obtains prior authorizations for facility services that require such. Provides excellent customer service to patient and staff alike.
KEY RESPONSIBILITIES
Performed majority of the time:
· Obtains needed insurance, health and financial information on patients coming into the hospital.
· Updates patient accounts as needed.
· Communicates to patient the patient’s financial responsibility as needed.
· Obtains and verifies insurance within department standard and ensures proper insurance authorization is obtained.
· Responds to voicemail within 24 hrs.
· Maintains equipment and reports equipment failures promptly to facilitate repairs.
· Refers accounts that do not have insurance to the Financial Counselor.
· Addresses Case Management concerns and complaints.
· Attends department meetings and provides insurance updates to the team.
· Reviews active medical records for presence of diagnosis and orders.
Performed occasionally but critical to successful performance of the job:
· Formulates and updates policies and procedures for insurance verification.
Education:
Required
· N/A
Preferred
· Associate degree with college accounting courses or equivalent accounting experience.
Experience:
Required
· Minimum one (1) year of hospital and insurance verification experience.
Preferred
· N/A
Licenses, Certifications and/or Registrations:
Required
· N/A
Preferred
· N/A
Job Related Skills, Abilities and Behaviors:
Required
· Computer experience.
· Demonstrates proper, professional appearance and personal conduct for the employee’s particular job.
· Insurance contracting knowledge preferred.
· Must have the ability to organize and prioritize large volumes of work, while supporting the needs and work load of your immediate team members and management.
· Experience working with highly confidential material/information.
· Medical billing and insurance terminology required.
· Medical terminology required.
· Requires self-discipline and sense of responsibility, as job requires strict attention to detail.
· Excellent customer service skills.
· Must be effective in verbal and written communication.
· Uses effective communication skills.
· Ability to read and understand physician’s orders.
· Utilizes electronic equipment and communication devices.
· Effectively uses online data bases throughout the insurance verification process.
· Assumes responsibility for maintaining competency in all areas where training was completed.
· Demonstrates confidentiality regarding patient and co-worker information according to PHI level of access.
· Prioritizes workload.
· Looks for ways to improve customer service.
· Formulates and uses effective working relationships with all healthcare team members, patients and significant others.
· Fosters positive work environment through teamwork and assistance.
· Demonstrates the ability to be self-disciplined, motivated and a self-starter.
Preferred
· Bilingual skills a plus.
*Please note: If applicable, any hybrid and/or remote work arrangements are based on business need and subject to periodic review between the employee, manager, and Human Resources. Proper scheduling notice will be provided if hybrid and/or remote work arrangements need to be updated or concluded.
Other
$42k-51k (estimate)
05/18/2024
05/14/2025
hillsboromedicalcenter.com
Hillsboro, ND
<25
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