POSITION SUMMARY

Provides prompt and courteous attention to all customers requesting protected health information for patient care needs. Answers and responds to phone requests, including transferring calls as appropriate and responding to voicemail requests. Releases patient specific medical information to authorized users and requests patient specific medical information from other sources, including handling sensitive records (i.e., drug and alcohol, HIV, and mental health). Serves as a resource person to internal customers regarding medical/legal matters.

KEY RESPONSIBILITIES

Performed majority of the time:

· Protects the privacy and security of protected health information to ensure that confidentiality is maintained. Preps, scans, imports and indexes documents into electronic health record system in a timely and accurate manner.

· Audits discharged charts/documents to ensure the accuracy of the record, verifying the proper identification. No less than two (2) patient identifiers on each page.

· Evaluates content of records to ascertain compliance standards have been met including verification of patient identifiers on scanned documents are accurate. Assesses and checks scanned images against accuracy and quality requirements.

· Evaluates quality and content of recorded information.

· Assesses and checks scanned images against accuracy and quality requirements.

· Preps, scans/imports and indexes documents into the EMR timely and accurately.

· Provides regular coaching and training on workflows and processes in regard to medical records documentation and transfer requests for clinical staff (MA’s and Providers) and Health Plan Coordinators in the clinics.

· Evaluates medicolegal, insurance, disability, patient and continuing care requests.

· Logs daily release of information requests.

· Releases patient specific medical information to authorized users and requests patient specific medical information from other sources, including handling sensitive records (i.e., drug and alcohol, HIV, and mental health).

· Serves as a resource person to internal customers regarding medical/legal matters.

· Researches and retrieves old records using the patient tracking system.

· Maintains master knowledge base of entire filing system including whereabouts of all records.

· Communicates effectively with (adult and geriatric) customers based on principles of growth and development and life stages.

Performed occasionally but critical to successful performance of the job:

· Trains Medical Records staff and clinic staff on workflows and processes regarding medical record documentation including the Onbase, and Solarity systems, as well as maintains a broad knowledge of EMRs.

Decision making and budget responsibilities:

· Impact limited to the employee.

JOB SPECIFICATIONS

JOB SPECIFICATIONS

Education:

Required

· High school diploma or equivalent.

Preferred

· N/A

Experience:

Required

· N/A

Preferred

· General medical records processing experience with a focus on release of information.

Licenses, Certifications and/or Registrations:

Required

· N/A

Preferred

· N/A

Job Related Skills, Abilities and Behaviors:

Required

· Demonstrates experience in working with multiple priorities under pressure.

· Demonstrates good telephone skills and interpersonal communication abilities.

· Demonstrates work experience that shows attention to detail and accuracy.

· Adept at process troubleshooting, requiring ability to backtrack work processes, step-by-step.

· Experience working with office-related equipment, including: scanners, fax machines, photocopy machine.

· Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.

· Presents a positive professional image.

· Maintains close communication with co-workers to ensure workflow is consistent and done in a timely manner.

· Demonstrates proficiency in EMR systems.

· Demonstrates confidentiality according to PHI regarding patient and co-worker information.

· Demonstrates ability to work in a team situation.

· Answers telephones in clear professional manner, always identifying department and personal name.

· Works as an integral part of the front area team in covering telephones and assisting customers.

Preferred

· Bilingual skills a plus.

Additional Posting Information

Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.