Job Description:

Maintaining and optimizing our information technology systems and infrastructure. They are responsible for ensuring that the technology and digital assets of our company function smoothly, securely, and efficiently and will assist the IT Team with daily operations. 

This is an entry level position.

Job Duties:

• Onsite support providing assistance to IT Team and Intevant to run troubleshooting remotely. 
• Install remote gateway client on workstations.
• Installation, troubleshoot equipment (hardware), setup devices.
• Verifying issues reported with equipment.
• Act as a support technician to execute quick fixes on hardware and software.

Qualifications/Licenses:

• Education: High School / GED Diploma, Associate Degree. 
• Driver's License 

Required Skills/Experience:

• Technical proficiency with hardware troubleshooting and repair of end-user device maintenance and configuration.
• Office Suite Proficiency
• Customer Support to help with ticketing system. 
• Digital Communication proficiency 

Preferred Skills/Experience:

• Technical Proficiency: A strong foundation in computer hardware, software, and operating systems is crucial. This includes knowledge of various components, troubleshooting techniques, and familiarity with both Windows and macOS environments.
• Hardware Troubleshooting and Repair: Should be adept at diagnosing and resolving hardware issues, including identifying faulty components, replacing parts, and performing hardware upgrades.
• Software Troubleshooting: Ability to diagnose software problems, resolve conflicts, and troubleshoot issues related to operating systems, applications, and drivers.
• Networking Knowledge: Basic understanding of networking concepts, including IP addresses, DNS, DHCP, and Wi-Fi configurations, to troubleshoot connectivity issues.
• Diagnostic Tools: Familiarity with diagnostic software and tools to accurately assess hardware and software problems.
• Technical Documentation: Ability to document troubleshooting steps, repair processes, and solutions for future reference.
• Time Management: Efficiently managing tasks and prioritizing work is crucial, especially in fast-paced environments where quick problem resolution is essential.
• Attention to Detail: Being thorough in diagnosing issues and ensuring that all aspects of a problem are addressed can prevent future complications.
• Adaptability: The tech industry is rapidly evolving, so computer 

Hillsboro Aero Academy is an Equal Opportunity Employer