Position Purpose:

The Assistant Community Manager will support and collaborate with the Community Manager to ensure the residential property's overall operational and financial success, striving to exceed Hillpointe’s Standard of Service related to resident and customer satisfaction. The Assistant Community Manager will focus on the leasing, marketing, and resident retention program. This position will also assist with the management and development of other team members for personal and professional growth to ensure high employee job satisfaction. In the absence of the Community Manager, the Assistant Community Manager must perform the duties associated with that position.

Financial:

• Maintain an average of no more than 2% bad debt by the end of each accounting month‐end.
• Promptly collect and post all revenue and when necessary, immediately mail to Hillpointe or the bank any payments that cannot be processed electronically on site
• Follow up with any delinquent accounts, pursue collections and initiate any necessary eviction proceedings according to established procedures
• Responsible for the management and collection efforts related to previous resident balances adhering to company policy and procedure
• Inspect units during move in and move out, ensuring that the appropriate deductions are taken from security Complete Final Account Statements according to established procedures
• Assess and post all charges associated with service requests, late charges, and generate notices to the residents for such charges
• Appropriately monitor and utilize property's petty cash fund

General Administrative / Office:

• Serve as a positive representative of the property, Hillpointe and clients
• Assist in conducting weekly team meetings
• Communicate frequently with Community Manager on vital needs of the community
• Maintain a professional image, positive attitude and adhere to dress code and uniform requirements
• Enforce lease and other government rules and regulations
• Ensure all reports are completed on time and accurately
• Confirm that all work is inputted into software system in a timely manner
• Maintain the property' s business office in a neat and orderly manner at all times
• Use all company equipment in a responsible manner and in accordance with its operational
• Attend scheduled management meetings and complete all required training
• Report all liability and property incidents to the corporate office immediately
• Complete any pertinent safety checklists and/or

Management, Recruiting, and Employee Development:

• Assist in interviewing and screening potential on‐site employees and make hiring recommendations as needed
• Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures
• Train and motivate employees by communicating company philosophy, policies, and
• Assist in conducting orientation for on‐site employees and encourage continued education

Customer Service, Leasing, and Marketing:

• Maintain an average closing ratio of 25% or greater and ensure the leasing team achieves the same
• Maintain no less than an average of 80% on employee shopping reports and ensure leasing team achieves the same goal
• Physically walk all amenities, clubhouse, leasing office, and "show units" daily to ensure a ready and quality product and presentation for our customers
• Review all advertising sources, including property website, weekly and immediately communicate to the Community Manager any discrepancies or areas for improvement
• Within 24 hours, reply to and follow up with prospective residents who have expressed an interest in the community by contacting them via phone, email, text, and in writing
• Answer all incoming telephone calls promptly, energetically, and professionally.
• Greet all walk‐in customers with an energetic and friendly attitude
• Check references and other necessary information on prospective resident applications through established and approved credit and criminal investigative criteria
• Complete Lease and Renewal Agreements and all other required lease packet addendums

Resident Relations:

• Diligently and proactively contact residents who have expiring leases, encouraging them to renew. Maintain a resident retention ratio of 40% or greater
• Enter resident Notice to Vacate forms in OneSite upon receipt and immediately communicate those to the Community Manager so that steps can be taken to try and retain the resident
• Communicate information to residents with well‐written and professional notices
• Refer residents with particular problems, such as economic, social, legal, health, , to groups or agencies that provide assistance
• Assist in the development of resident retention program, including maintaining a monthly calendar of resident activities, assist in and attend resident activities
• Ensure new residents are appropriately moved in and complete the move‐in inspection
• Ensure departing residents are properly moved out, and all paperwork is completed, including final account statements and collection packets
• Address resident concerns, such as service requests, noise complaints, etc., and promptly communicate those to the Community Manager
• Recommend eviction if resident behavior warrants and prepare related documentation to support the recommendation

NOTE:

This document describes the general nature and level of work required of people assigned to this job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel. The employee must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.