Hillcrest Children and Family Center (HCFC) is looking for a leader to create and deliver educational materials and training programs that advance our ongoing efforts to expand our culture of inclusion — an avid learner and experienced learning and development professional who can translate their knowledge into various platforms and media for the benefit of an engaged and diverse employee population. The DEI Learning & Development Manager works under the general direction and guidance of the Sr. Clinical and Programs Administrator to research, develop, implement, and execute learning strategies and programs that are aligned with the strategic goals of the HCFC.

The successful candidate will be able to effectively create and manage relationships with employees at all levels and work alongside teams across the organization to make an impact on our employees, partners, and key stakeholders.

PRIMARY RESPONSIBILITIES

• In consultation with the Sr. Clinical and Programs Administrator, develop and implement the organization’s short-term and long-term DEI strategy.
• Design and execute scalable trainings and programs, including toolkits, workshops, and job aides, that strive to embed DEI through learning and collaboration.
• Evaluate individual and organizational development needs.
• Assist in the establishment of and serve as Chair of the DEI Advisory Group to provide necessary support for and engagement of DEI initiatives.
• Collaborate with internal partners to assess DEI training in the context of HCFC’s training and learning goals.
• Develop and maintain relationships with external and internal DEI partners.
• Experiment with innovative ways to achieve organizational change and create opportunities for practice and application.
• Manage internal communications regarding DEI training and development opportunities.

• Assist management and individual staff members with identifying and/or arranging suitable training and development solutions.
• Assess training and development needs through surveys, one-on-one employee meetings, focus groups, and other communications with staff.
• Research, cultivate, and maintain training and development resources and online training solutions.

EDUCATION, EXPERIENCE, AND SKILLS REQUIREMENTS

• Bachelor's degree from an accredited college or university in Education, Curriculum Development, Human Resources, Sociology, Organizational Psychology, or closely related field required.
• Minimum of five years of experience working on DEI learning strategies and programs.
• Excellent written and verbal communication skills, with the ability to effectively interact and communicate with all levels of the organization.
• Demonstrated ability to navigate ambiguity and effectively collaborate with cross-functional teams and senior-level leadership.
• Demonstrated understanding of learning and development, training, or a related area, with the ability to develop and deliver creative and powerful learning solutions.
• Strong DEI subject-matter expertise, including research, trends, data, and leading practices.

Certifications and Licenses

• Certified Diversity Professional or National Diversity Council Certified Diversity Professional strongly preferred.

Competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.