Description

Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently looking for a warehouse clerk & parts counter trainee. This position verifies all incoming orders, completes stocking duties, separates and invoices customer orders, completes interbranch transfers and prepares parts for shipment and train on parts counter sales. This is a fast-paced, high-volume position. 

This job works out of the Eighty-Four, PA. location.

RESPONSIBILITIES

• Verify all incoming and occasional outgoing shipments and verify information against bills of lading, invoices, orders, and other records and check packages for damages prior to signing BOL. Once packing slips are processed by Inventory Control verify correct parts are received and put stock items in correct storage locations. Place customer parts on proper Driver’s shelf or place in Will Call.
• Prepare Interbranch orders for shipment every morning and afternoon. Receive Interbranch orders into inventory.
• Check in and put away incoming stock order shipments.
• Manage No Location Bin. Ensure that it is kept empty and assign locations when needed.
• Determine method of shipment, utilizing knowledge of shipping procedures, routes, and rates.
• Affix shipping label on packed cartons, or stencil identifying shipping information on cartons.
• Maintain wooden skids, cardboard containers, or select pre-assembled containers for shipments.
• Insert items into containers, using spacers, fillers, and protective padding to guard against damages.
• Nail covers on wooden crates and bind containers with metal tape or strapping machine.
• Stamp, stencil, or glue identifying information and shipping instructions onto crates or containers.
• Assist in annual inventory preparation and execution.
• Post weights and shipping charges, and affix postage.
• Unpack and examine incoming shipments, recording damaged items, shortages, and correspond information with shipper.
• Ensure that outgoing shipments meets all safety and securement specifications.
• All other duties as assigned by the supervisor. 
• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.

QUALIFICATIONS

• High School diploma.
• One-year experience in a warehouse position preferred.
• Valid driver’s license.
• Ability to interpret vendor catalogs.
• Ability to use parts department computer system, calculator, motor vehicle and forklift and hand trucks.
• Ability to use mechanical tools such as crimpers, cutters, pliers, wrenches, and tape measure.

Physical/Environmental Conditions

• Requires standing for long periods.
• Requires performing accurate, knowledgeable detailed work.
• Occasional use of hands for repetitive motion.
• Required frequent lifting of objects 5 to 50 pounds.
• Occasional lifting of objects over 50 pounds.
• Frequent telephone use.
• Must be able to communicate and work well with others in a fast pace environment.
• Occasionally exposed to engine exhaust fumes.
• Works overtime as required.

BENEFITS

• 401k with company match
• Paid time off for vacations and holidays
• Medical, dental, life and disability insurance
• Prescription drug coverage