Description

As a Jr. IT Administrator, you will be crucial in directly overseeing, managing, and maintaining all software and hardware related to our daily operations. This includes, but is not limited to, servers and server OS; storage devices and all patches; SQL environments. Your technical assistance to computer system users will be invaluable, as will answering questions or resolving computer problems for company personnel concerning computer hardware and software use, including printing, installation, word processing, electronic mail, and operating systems. You will also prepare and present reports for Company KPI Benchmarking in SQL, SSRS, Power BI, and Excel. Using automation tools to reduce end-user involvement in repetitive tasks by building workflows in Power Automate or Kofax will significantly enhance our efficiency.

Essential Functions Statement(s) 

• Manage and maintain all aspects of the Helpdesk Application, including user management, ticket tracking, and system configuration.
• Utilize the help desk to answer user inquiries regarding computer software or hardware operation to resolve problems. 
• Assist in maintaining an inventory of parts for emergency repairs. 
• Oversee the daily performance of individual personal computers and printers. 
• Maintain and install PC hardware and software as directed. 
• Work with 3rd parties on troubleshooting and resolving issues with 3rd party applications.
• Identify, evaluate, and develop the requirements, specifications, processes, functionality, and information flow that comprise effective solutions for stated problems.
• Set up equipment for employee use, performing or ensuring proper cables, operating systems, or appropriate software installation.
• Develop training materials and procedures or train users in properly using hardware or software. 
• Use MS Power BI and SSRS to create and maintain reports and dashboards using multiple data inputs.
• Understand the technical aspects of systems and reporting development.
• Maintains Backups and performs Recovery; restores data from Backups.
• Document computer security and emergency measure policies, procedures, and tests.
• Work with all departments on process improvement through automation. 
• Ability to utilize automation tools to reduce end-user involvement in repetitive tasks by building workflows that allow Robotic Process Automation (RPAs) to complete the tasks.
• Consistently report to work as required and complete regular work hours.
• Comply with company policies and procedures.

Requirements

 Accountabilities:

• Manage and maintain all aspects of the Helpdesk and respond to Help Desk Tickets promptly.
• Manage and maintain all hardware and software and be responsible for company activities. 
• Create and modify reports for Company KPI Benchmarking.
• Build Workflows and automate daily tasks for end users.

Other Requirements:

• Proficient in Microsoft Word and Excel
• Able to write and speak using correct grammar
• Work in a fast-paced, moderately high-stress environment
• Proficient with Windows 7, 10, 11
• Proficient with Microsoft Office 2019 / O365

SKILLS & ABILITIES:

Education: Information technology, Computer Science, or a related field.

Experience: Five-plus years of experience in Information technology 

Preferred Depth Knowledge of:

• Microsoft Excel
• Power BI
• SSRS / SSIS
• Microsoft SQL Server
• Power Automate or Kofax