Our Story

Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower's capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their vision of "well-th. rebalanced." Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA).

Our commitment to our culture is demonstrated every day through the Hightower Way. By joining Hightower, you will build a community of inclusive relationships, take proactive ownership, embrace others' perspectives, and have an uncompromising dedication to excellence.

Your Future Team

You will assist Hightower staff with technical support for desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards. Activities require interaction with application software and operating systems to resolve unique, non-recurring problems. You will use one-on-one consultancy to end-users and firm staff. You will also support the maintenance and testing of network servers, directories, and domains.

What You'll Do

• Serve as a Hightower brand ambassador by upholding The Hightower Way cultural elements - Mission, Purpose, V.A.L.U.E. Experience, Commitment and Standards, promoting excellence in the internal and external client experience during every encounter
• Improve consistency in every client and colleague encounter by embodying the core principles of our Hightower V.A.L.U.E. Experience (Validate, Actively Listen, Leverage Resources, Understand Ownership, Express Gratitude)
• Communicate effectively with technology/risk team and advisor teams to identify needs and evaluate alternative solutions
• Produce reporting and provide periodic updates on the status of the relationship and performance against agreed service levels to management and other stakeholder and governing bodies
• Provide cyber security related project planning and execution support to project and department manager
• Perform cyber security related planning and effectiveness analyses for the active IT infrastructure design
• Develop an up-to-date information security management framework based on the NIST Cybersecurity Framework. Identifying and proposing projects on an annual basis to improve the organizations security posture
• Maintain existing and define new information security policies
• Manage and contain information security incidents and events to protect organization assets, intellectual property, regulated data and our reputation
• Develop and deliver high quality cyber related services and products related to projects
• Provide a cyber security related quality assurance check on delivered services and products
• Visit managed service providers (MSP) and vendors to inspect service. Communicate with MSP and vendors to request service-related questions, analyze multiple vendors to decide service best aligns with firm's needs
• Ensure vendor due diligence, risk assessment and continuing vendor monitoring are being accomplished
• Maintain security vendor relationships
• Identify opportunities for improvement and make constructive suggestions for change
• Work with enterprise risk management team and different departments in the organization to reduce risk

What You'll Bring

• BS/BA degree and Security or related certification
• 3 years' experience in security or user support, desktop systems support, or voice and data network support
• Collect and analyze technical data to resolve design and implementation issues
• Must accept a minor level of local travel

What We Offer

• Coverage on the first day of employment for medical, dental, and vision insurance
• Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
• Flexible PTO plan
• Hybrid model work schedule (50% in office)
• 401k matching plan
• HSA employer contributions
• Student loan assistance
• Pet insurance
• We commit to a transparent, people-first environment where talent is maximized through our diverse, equitable and inclusive community
• We nurture a spirit of belonging, are energized by challenges, celebrate our successes, and achieve individual and collective well-th goals

AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.

You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.

#LI-Hybrid