JOB TITLE: Lead Critical Facilities Technician

REPORTS TO: Facility Manager

SUMMARY:

Must qualify as a Lead Technician.

Under the direction of the Facility Manager, this position requires extensive hands-on analysis, maintenance and troubleshooting of facility operations. This position is also responsible for the coordination and training of all team members.

LCFTs will work 12 hour shifts that are either front half or back half of the week

Front Half Days: 6a-6p Sunday Monday Tuesday every other Wednesday

Front Half Nights: 6p-6a Sunday Monday Tuesday every other Wednesday

Back Half Days: Every other Wednesday Thursday Friday Saturday: 6a-6p

Back Half Nights: Every other Wednesday Thursday Friday Saturday: 6p-6a

They will rotate from Days to Nights or Nights to days every 3 months (once per quarter)

DUTIES AND RESPONSIBILITIES (to include, but not limited to):

· Support the development of new hire and ongoing training materials and programs to include the following areas: Qual Card, SNOW, eMaintenance, BMS, procedure compliance, QA/QC, and procedural approvals.

· Working with the Facility Manager, coordinate and manage team schedules, PTO and shift swaps.

· Oversee and coordinate all Customer Service (SNOW).

· Responsible for all site prevention maintenance and contract coordination along with delegation and monitoring of work orders and PM’s status and completion quality (eMaintenance).

· Working with the Facility Manager, support all construction projects and activities including: CR’s, safety, risk mitigation and project handoff procedures.

· Maintains, monitors, and performs preventive, predictive, and corrective maintenance on critical and non-critical equipment.

· Leads will support all areas to include operation and maintenance of multiple components within the HVAC system, plumbing installation/maintenance, generator operations, fire detection and suppression, life safety, temperature control systems, building management systems, and digital systems (including fire alarm, duress, card access, CCTV).

· Leads will support all areas to include plan, implement, coordinate and supervision of all electrical operations, maintenance, and energy management programs for a critical facilities environment. Ensure conformance with all Change control development, approvals, and execution.

· Scheduling, development and quality assurance for all preventive maintenance, contracted maintenance, general maintenance.

· Routinely performs all work in strict accordance with governing MOP/SOP/ERP procedures, and maintenance work instructions.

· Operates and monitors critical and non-critical system equipment and components. Oversees work efforts (including 3rd party contractors) for safe and compliant operation, maintenance (corrective and preventive), and modification of critical equipment. Disables and enables fire alarm control panels and systems.

· Receive and execute work orders for preventative and corrective maintenance on critical systems and building physical structure. Consult with Facility Manager or Supervisor to order necessary materials to complete all maintenance and perform necessary work. Finalize work orders by completing necessary documentation in the computerized maintenance management system.

· Respond immediately to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.

· Monitors building operations and tours properties periodically during scheduled shift.

· Receives work order for Preventative and Corrective maintenance on electrical systems and building physical structure. Consult with supervisors and staff as appropriate to identify and order necessary materials to complete all maintenance and perform necessary work. Finalize work orders by completing necessary documentation.

· Understand the engineering design and operational aspects of all electrical systems.

· Evaluate, assign, and monitor the safe work responsibilities and safety procedures capabilities of employees and contractors.

· Respond quickly to emergency situations, develop, and communicate and improve processes to ensure continuous improvement and innovation.

SUPERVISORY RESPONSIBILITIES:

QUALIFICATIONS:

• High school diploma and minimum 3-5 years’ experience in electrical or mechanical critical facilities support; or 7 years’ experience as HVAC or mechanical technician.
• Electrical/Mechanical certifications preferred.
• Able to work overtime and longer shifts if needed at the site (greater than 12 hours)
• Computer skills required: MS Office.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Occasionally required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasional exposure to wet and/or humid conditions (non-weather)
• Continually work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasional exposure to outside weather conditions
• Occasional exposure to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee mustoccasionally lift and /or move more than 100 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 50 pounds

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer that embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other

Job Type: Full-time

Pay: $48.00 - $50.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

• Phoenix, AZ: Relocate before starting work (Required)

Work Location: In person