Description

JOB SUMMARY

This job functions as the initial point of customer contact in the Retail Store with duties as follows : Greeting customers when they enter the store or call on the phone, gathering appropriate information from each customer, scheduling meetings, keeping the meeting calendar organized, managing daily store process and flow, handling basic customer service inquiries and supporting the retail store staff as needed.

This position requires a basic knowledge of Highmark products, systems, and resources used in stores, including a basic knowledge of any necessary Highmark or Highmark-owned ancillary products.

ESSENTIAL RESPONSIBILITIES

• Play a key role in the Sales Process of the Retail Stores by greeting all customers who enter the store in an open and friendly manner, engaging customers to determine their individual needs to better assist and expedite the consultation and sales process, interacting with a diverse customer base and addressing the needs of each individual customer appropriately, managing the overall traffic flow in-store while using tact and skill to deliver the highest level of customer care and service, managing daily inter-staff communications regarding pre-scheduled appointments, walk-in appointments, in-store event reservations and additional in-store activities.
• Execute any necessary store operations in a specific store as assigned by management : Including Ops Manual adherence, SOP adherence, opening and closing responsibilities.

Handle any appropriate Customer Service inquiries.

• Maintain a high quality store appearance. Must ensure the store is optimally stocked and cleaned.
• Monitor customer feedback and report all pertinent feedback to the Store Lead.
• Other duties as assigned.

EDUCATION

Required

• High School Diploma / GED
• None

PREFERRED EDUCATION

Bachelor's Degree in Business Administration

EXPERIENCE

Minimum :

1 year in any Retail Store setting

Preferred :

• 1 year in the Health Insurance Industry
• 1 year of reception / concierge / administrative experience in any field

KNOWLEDGE, SKILLS & ABILITIES

Ability to work a flexible schedule, up to 40-50 hours per week as needed

LICENSURE

Required

None

Preferred

CMS Certifications

Language (Other than English) :

None

Travel Requirement : 0% - 25%

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products / services (sales employees)

Never

Physical work site required

Lifting : up to 10 pounds

Constantly

Lifting : 10 to 25 pounds

Occasionally

Lifting : 25 to 50 pounds

Rarely

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation / gender identity or any other category protected by applicable federal, state or local law.

EEO is The Law

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Gender Identity ()

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Last updated : 2024-05-24