Description
At Builders Mutual, we believe in the power of a team to get the job done right.
Our team does their best work each day, creating a one-stop resource for all commercial insurance solutions and construction safety resources, leading to powerful results. Our cultural elements of teamwork, inclusion, expertise, and community aren't just words on a page - they are integral to who we are, how we work, and what sets us apart. We live out our values every day, striving to serve better and achieve more.
The OPPORTUNITY:
Leverage your experience and join our team as a Business Systems Analyst (BSA). This role will develop and implement product updates, support production issues and business initiatives from analysis to implementation. The BSA will identify, analyze, and document user stories arising from initiative requests or system support activities (production problems). The BSA will work with the Product Owner and the entire delivery team to obtain solution approval, ensure the developed solution aligns with the business needs and ensure adherence to established Scrum processes, including ensuring that any developed software follows Builders Mutual's change management procedures. The BSA will design and document test cases and scripts and personally ensure the solution meets requirements through hands-on automated and manual testing. Because the success of our company is rooted in teamwork, the way we care about the people we work with and serve, this hybrid role will work in our Raleigh office a minimum of two days with the flexibility to work from home the remaining three days.
Your Work as a Business Systems Analyst will make a difference as you:

• Analyze initiative requests for feasibility and approach
• Analyze system incident reports (problem analysis) and determine next steps
• Analyze issues and develop user stories, where appropriate
• Perform initial impact analysis of proposed modifications to existing applications
• Create and document user stories and functional specifications
• Conduct client interviews as required to capture and document business processes
• Write use cases and view specifications for application development and enhancements
• Design business processes and system solutions
• Solicit and document ambiguous and dynamic requirements
• Perform and support delivery team activities including planning, status reporting, and management of client expectations
• Participate in cross-functional teams to solve business problems
• Perform customer and application support activities
• Assist in the troubleshooting of anomalies identified by end-users
• Provide an estimated level of effort for assignments
• Obtain project/solution approval

Skills to Get the Job Done Right:

• BA/BS degree required (Computer Science preferred) with at least 3-5 years' experience with business support operations in a property and casualty insurance setting, or an equivalent combination of education and experience
• Successful track record translating business needs into user stories to match those business needs
• Ability to facilitate teams and lead decision-making processes in a collaborative environment
• Proven understanding of Scrum processes; experience on product delivery teams using agile methodology is a plus
• Ability to communicate well and make effective presentations
• Working knowledge of diagramming techniques such as Functional Decomposition, Data Flows, Activity Diagrams
• Experience writing functional specifications
• Effective communication and presentation skills
• Strong analytical and problem-solving skills
• Understanding of agile development

Why You'll Love to Work Here
Builders Mutual cares about you, and we offer comprehensive employee benefits built to support your success and wellbeing, including:

• Market-driven compensation and bonus plan
• 3 weeks of paid time off (and your birthday too!)
• 37.5-hour work week; end your Friday at 2:30pm
• Builders University for employees, dedicated to supporting development and enhancing expertise
• Earn swag and extra time off through peer recognition Builders Bucks program

Life at Builders Mutual

• Collaboration You are part of a team working together to reach a common goal.
• Empowerment You will feel trusted, valued, and be given the resources to be successful.
• Flexibility You will be part of a dynamic work environment designed to allow you to do your best work while also creating the best possible customer experience.
• Impact You will positively influence our business, customers, and industry.
• Sense of pride You will tell others how much you enjoy working at Builders Mutual.

Builders Mutual is an Equal Opportunity Employer.