To perform this job successfully, an individual must be able to perform each essential function.

• Control entry access to warehouse. Greet customers, drivers and visitors. Answer and direct phone calls.
• Maintain and update dock schedule information.
• Schedule appointments for outbound shipments. Coordinate shipping and receiving dock activities.
• Provide excellent customer service; guide customers and carriers through the shipping process.
• Prepare pick plan paperwork and shipping labels for shipping staff.
• Perform a variety of clerical duties, including data entry, preparing written reports and other documents and providing support as needed.
• Maintain good housekeeping and regularly clean work area, machines, and equipment.
• Identify and contribute to continuous improvement efforts to reduce costs or increase productivity without reducing effectiveness.
• Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance.
• Adhere to established company values, practices, policies and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
• Demonstrate regular and punctual attendance at the assigned work location.

The individual may be asked to perform other duties as requested.

An individual qualified for this job must be able to:

• Demonstrate excellent customer service skills with ability to interact with both internal and external customers in a professional manner, with customer-friendly focus and attention to detail in resolving issues.

• Accurately multiply, divide, add, and subtract whole numbers to resolve practical problems.
• Understand written instruction and complete appropriate documentation as directed.
• Use a logical approach to troubleshooting issues and prioritizing production needs.
• Excellent problem solving capabilities and ability to identify problems immediately and resolve matters quickly and effectively.
• Pay attention to details and pursue quality in accomplishing work duties and tasks. Look for opportunities to reduce costs or increase productivity without reducing effectiveness.
• Handle challenges skillfully, thoroughly, and effectively.
• Effectively and professionally communicate with co-workers, team members, and internal or external customers. Present information clearly and accurately.
• Independently take advantage of opportunities to improve or increase skills, abilities and job knowledge.
• Make sure that work is delivered on time and of high quality.
• Develop good work practices in order to get the job done.
• Use equipment, resources and time in an efficient and effective manner.
• Use good judgment when making decisions.
• Perform work in a safe manner at all times.
• Work in a cooperative manner with management, co-workers, internal/external customers, and vendors.
• Do the right thing, even when it is difficult.

• High school diploma or GED, one month related experience, or any satisfactory combination of education and experience that demonstrates the knowledge, skills and abilities to perform the above duties.
• Customer service experience preferred.

The physical demands described here are representative of those that must be met by an individual to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a desk-based job and will require the individual to remain seated for long periods of time and have the manual dexterity to operate standard office equipment such as computer keyboard, mouse, calculator, phone, copier/scanner, and similar machines.
• Transport boxes of labels weighing up to 30 pounds when loading printers.

The environmental conditions described here are representative of those the associate encounters while performing the Essential Functions of the job.

• The individual will work in an office setting in the same room as other individuals. Noise levels are average for an office and include conversation and/or office equipment noise.