Posting Number: 2024454

Location: San Marcos

Department: TXST One Stop

Recruitment Type: Open to All

Job Type: Full-Time

Funding Source

Monthly Salary: $3,333.34

Job Category: Non-Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

• Bachelor's degree or equivalent combination of training and experience.

Preferred Qualifications

• Highly proficient written and verbal communicator
• Exceptional customer service and interpersonal skills
• Proven ability to work independently and as a team
• Proven problem-solving and critical thinking skills
• Professional telephone etiquette
• Strong organizational skills
• Professional-level use of English language
• Proficient with PC, student information systems, and customer relationship management systems
• Bilingual Spanish is a plus

Job Description

Job Duties

• Responsible for understanding and interpreting the needs of students and providing quality student service for all home office service areas
• Engage daily with students via email, chat, online meetings, calls, etc.
• Offer personalized customer service while representing Texas State and its values
• Navigate confidential student information across multiple systems
• Accurately document interactions with students
• Determine the quickest, most effective ways to answer student or parent questions
• Escalate queries and concerns as needed and appropriate
• Troubleshoot common issues with technology and student access
• Undergo ongoing training on federal, state, and institutional regulations, policies and procedures
• Ability to comply with university policies
• Perform other duties as assigned
• Ability to answer student and parent questions of considerable depth regarding the home offices and in the most effective and efficient manner possible

Additional Information to Applicants

Job Open Date: 04/12/2024

Job Close Date (posting closes at midnight)

Open Until Filled: No

Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start: 8:00AM

Normal Work Hours End: 5:00PM

Posting Notices

Legal and Required Notices

Why work @ Texas State?

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

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