• Provide registration and academic advising assistance to SSB students. The Center is the first point of contact for all student issues. A student issue-tracking platform is maintained to track issues and resolution. The GAA will be expected update and create reports from this platform.
• Assist students with Workday requests and Institute forms. Workday requests and Institute forms include study and academic plans, program completion, transfer credit, undergraduate permission to take graduate courses, program of study change or add, course selection and registration overrides.
• Work closely with graduate program directors to enhance yielding efforts. Such efforts include overseeing the Graduate Summer Connection Series, New Student Webinars and other various yielding events
• Collaborate with various Institute departments to ensure student success. The GAA will work closely with The Office of the Registrar, Undergraduate and Graduate Academics, International Student and Scholar Services, and other departments to enhance student success and ensure student issues are properly resolved.
• Assist with graduate student orientation
• Administer and analyze the Graduate Student Satisfaction Survey
• Maintain student databases by inputting and updating current and perspective student data; ensure databases are kept up-to-date.
• Work closely with the Assistant Dean of Student Success to ensure that graduate programs are operating smoothly. Academic programs at the SSB are promoted by Program Directors with support from Program Coordinators and are managed by Academic Coordinators, Area Coordinators, and Associate Deans. The GAA will assist the Assistant Dean and Assistant Director to support their efforts in making sure all student concerns are handled in a timely manner.
• Work closely with the Graduate team and Assistant Dean of Student Success to assist with current student events such as student mixers, orientation, faculty chats, open houses, information sessions, and webinars.
• Train and supervise graduate and undergraduate students working in the Center.
• Assist the Assistant Dean of Student Success with Support Center metrics - collect, analyze and report monthly statistics.

• Bachelor's degree required with a minimum of 2-5 years of experience in a university setting handling student issues.
• Master's degree preferred.
• Strong interpersonal skills and the ability to effectively operate in a team environment are required.
• Ability to independently function with minimal supervision.
• Strong written and verbal communication skills.
• Ability to partner with leadership to develop strategies to achieve organizational goals.
• Strong project and time management skills.
• Ability to meet deadlines while working in a fast-paced environment.
• Proficient in Excel and Microsoft Word.
• Experience with Pharos360 and Workday is preferred.

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