The Rental Coordinator runs the day to day rental operations at the branch. This includes working the rental customer counter, answering customer phone calls, generating contracts, billing, organizing paperwork, tracking lost sales, and ensuring the fleet is maintained. In addition, the Rental Coordinator works with their Department and/or Branch Manager to manage fleet size and mix.

Duties and Responsibilities

• Unload and load equipment.
• Maintain rental inventory by ensuring both equipment and area is clean and organized.
• Assist customers with questions and equipment rental.
• Enter customer information in the system.
• Ensure that orders are properly entered for equipment rental.
• Answer phones and emails as well as responding to messages.
• Perform regular inventory counts.
• Maintain rental documentation and ensure all rental check in and out procedures are followed.
• Work closely with Department and/or Branch Manager to ensure support of the customer.
• Assist other departments as needed.
• Perform other duties that may be assigned by the Department and/or Branch Manager.
• Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.

Required Skills and Abilities

• Perform certain computer skills and operate standard office equipment accurately and quickly.
• Able to communicate with customers effectively.
• Able to work with a wide range of personalities in a courteous, effective, and professional manner.
• Able to work with minimal supervision.
• Able to competently operate compact industrial equipment.
• Ability to understand the needs of customers and provide excellent customer service.

Education and Experience

• High School diploma or equivalent.
• One year Customer Service / Sales Experience preferably in the compact equipment industry.

Physical Requirements

• Ability to lift 40 pounds on a consistent basis.
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing or walking.
• Must be able to traverse the various terrain of the grounds and facilities.
• Ability to perform the physical duties of the job.
• Must be able to traverse the various terrain of the grounds and facilities.