17 Call Center Representative Jobs in Richardson, TX
Higginbotham Insurance Agency is Hiring a Call Center Representative Near Richardson, TX
Financial Benefit Services (FBS), a Higginbotham partner, has an immediate opening for a Call Center Representative.
The primary functions of a Call Center Representative are to handle incoming inquiries through a central telephone system and assist customers in a professional and cheerful manner.
Duties and Responsibilities:
- Answer central telephone system and assist customers in a cheerful manner.
- Create a connection and develop rapport with customers to provide outstanding personalized service.
- Identify customer needs and assist in providing complete resolution of customer concerns.
- Knows how to communicate complicated benefit concepts to the client in an easy to understand manner.
- Provide technical support and assist customers with enrolling in benefits using THEbenefitsHUB. Technical support includes providing login support and troubleshooting customer issues with enrollments.
- Assist customers through the annual open enrollment process by providing product knowledge and answering questions.
- Inform and educate members on how to utilize self service capabilities and functionality on the THEbenefitsHUB.
- Perform other duties as needed or required.
Location:
- Remote
- This is a seasonal position
Qualifications Needed:
- High school diploma required; undergraduate degree preferred.
- 0-2 years industry experience and/or product knowledge preferred.
- Group 1 Insurance License.
- Must have excellent phone skills and listening skills.
- Must have excellent customer service and communication skills both written and verbal.
- Must maintain professional conduct.
- Must have excellent planning, organizational and time management skills. Individual should prioritize and plan work activities efficiently.
- Must have proven work ethic, customer service attitude, and ability to work in a team environment.
- Complete tasks accurately.
- Adherence to all company policies and rules.
- Commitment to safety in all work practices.
- Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
- Some analytical ability is required in order to gather and summarize data for reports, find solutions to various problems, and prioritize work.
- Regular and predictable attendance is an essential function of this job.
Job Summary
Full Time
$39k-50k (estimate)
04/17/2024
06/16/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Communication Skills, Listening, Planning, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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