Greeting and Seating Guests:

• Welcoming guests as they enter the lounge.
• If the Hostesses are unavailable, answer the phone. The phone MUST be picked up within two rings, never three.

Taking and Serving Orders:

• Presenting menus, describing specials, and making recommendations.
• Taking food and drink orders accurately and in a timely manner.
• Communicating orders to the kitchen or bar staff.
• After orders are taken, all orders must be entered into Toast immediately.

Food and Beverage Knowledge:

• Having a thorough understanding of the menu items, ingredients, and preparation methods.
• Answering guest questions about menu items, including allergen information.

Delivering Food and Drinks:

• Serving food and drinks to guests promptly and accurately.
• Ensuring that all orders are presented neatly and as described.
• Bussing all tables are mandatory by ALL staff members.

Customer Service:

• Providing exceptional customer service by attending to guest inquiries, concerns, or special requests in a professional and courteous manner.
• Addressing and resolving any guest complaints or issues effectively.

Monitoring Guest Needs:

• Regularly checking on guests to ensure they have everything they need.
• Refilling drinks, clearing empty dishes, and offering dessert or additional items as appropriate.

Payment Processing:

• Presenting bills to guests and processing payments.
• Handling cash, credit card payments, and providing change as needed.

Maintaining a Clean and Organized Workstation:

• Keeping the bar or serving area clean and organized.
• Restocking supplies, such as glassware, napkins, and garnishes.

Compliance with Health and Safety Regulations:

• Adhering to food safety and alcohol service regulations.
• Ensuring responsible alcohol service and not overserving guests.

Upselling and Promotions:

• Promoting restaurant specials, events, and menu items to increase sales.
• Encouraging guests to try additional items, such as appetizers or desserts.

Teamwork:

• Collaborating with other servers, bartenders, and kitchen staff to ensure a smooth and efficient operation.
• Communicating with the kitchen regarding any special guest requests or dietary restrictions.

Job Type: Full-time

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Paid training

Restaurant type:

• Bar/lounge

Shift:

• Evening shift

Ability to commute/relocate:

• New York, NY 10038: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: In person