Company Introduction

Established in 2013, our parent company in China is a national high-tech enterprise specializing in the R&D, production, and sales of short-distance commuting products. Relying on cutting-edge technical R&D, strict production quality control, and a global sales network, we have established a reputable brand image and market position in the short-distance commuting industry, gaining popularity among consumers. Our parent company in China will continue to innovate, offering users more high-quality and cost-effective products, promoting green commuting, and contributing to the construction of a better urban life.

As a branch structure of the Chinese parent company in the U.S., our U.S. company was founded in 2023, with its office located in Ontario, CA. We are dedicated to providing excellent localized services. Our core business is to offer a one-stop solution for our parent company in China and other Chinese cross-border e-commerce companies, including product repairs, customer services, warehousing logistics, and returned goods sales.

Specific Business and Services of the U.S. Company

Returns Management: We manage and store products returned from major e-commerce platforms for our parent company in China and other partners.

Repair Services: Our professional technical team provides high-quality repair services for short-distance (electric commuting) products such as electric scooters.

Customer Service: Our customer service team strives to offer an exceptional customer experience, addressing consumer queries and concerns.

Return Sales: We sell professionally repaired and certified refurbished products for our clients, facilitating the swift processing of returns.

Why Choose Us

Join us to be part of a global, innovation-driven team. We offer not just job opportunities but a platform to realize personal value and dreams. We sincerely invite you to join us in creating a bright future together!

Job Responsibilities:

1. Responsible for detailed inspection of returned products, diagnosing faults, and performing repairs and maintenance.

2. Must master the technical specifications and repair techniques of products and independently troubleshoot technical issues.

3. Document and report the progress and outcomes of repair tasks, ensuring that repair quality and efficiency meet company standards.

4. Provide timely feedback on abnormal returns, collaborating with relevant departments to continuously improve product quality.

Qualifications:

1. Background in electronics, mechanics, or related fields; candidates with 2 years of electronic product repair experience preferred.

2. Possession of an electrician certificate will be given priority, along with the necessary electrical safety knowledge and operational skills.

3. Familiarity with the structure and working principle of electric scooters and other short-distance commuting products, able to quickly and accurately diagnose and resolve technical issues.

4. Proficient in English communication for technical discussions and problem-solving, proficiency in Chinese would be a plus.

5. Responsible, attentive, with excellent customer service awareness and teamwork skills.

6. Able to adapt to a fast-paced work environment, possess good learning and adaptability, willing to receive training on new technologies and knowledge.

7. Strong professional ethics and integrity, serious and responsible in work, able to protect the privacy and interests of customers and the company.

8. Must have legal US identity and SSN, eligible to work legally in the U.S, and willing to do W2 form tax declaration.

Job Types: Full-time, Contract

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Mechanic experience: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Ontario, CA 91761 (Required)

Work Location: In person