Job Overview:

We are seeking a dedicated Member Services Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling financial transactions, and promoting various financial products and services.

Responsibilities:

- Greet and assist members in a friendly and professional manner
- Process financial transactions accurately, including deposits, withdrawals, and loan payments
- Educate members on available products and services to meet their financial needs
- Detect and prevent potential fraud through vigilant monitoring
- Maintain member accounts and records with confidentiality and accuracy
- Assist in loan origination processes
- Handle cash transactions and operate a cash register efficiently

Qualifications:

- Previous experience in customer service within the financial services industry is preferred
- Proficiency in basic math skills for cash handling and financial transactions
- Strong relationship management skills to build rapport with members
- Knowledge of financial sales techniques is a plus
- Ability to perform loan origination tasks effectively
- Familiarity with fraud prevention detection methods

Join our team as a Member Services Representative to make a difference in our members' financial well-being!

Job Type: Full-time

Pay: $17.93 - $20.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Credit union membership
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Cash handling: 1 year (Required)
• Banking: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Hialeah, FL 33010 (Required)

Ability to Relocate:

• Hialeah, FL 33010: Relocate before starting work (Required)

Work Location: In person