The Holiday Inn San Antonio Riverwalk is located in the center of downtown San Antonio. Our hotel is nestled along the beautiful banks of the San Antonio Riverwalk, as well as steps away from beautiful historical landmarks in the downtown area.

Role Purpose

As Director of Food and Beverage you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.

Key Accountabilities

People

• Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
• Train colleagues to make sure they deliver with compliance and to the standards we expect.
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend or initiate any HR related actions where needed.

Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned.
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.
• Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
• Regularly communicate with guests to ensure expectations are met.

Responsible Business

• Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions.
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef.
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste.
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
• Serve as manager on duty throughout the month

Financial

• Help prepare the hotel’s annual budget and the setting of departmental goals.
• Monitor budget and control expenses with a focus on food, beverage, and labor costs.
• Working with the catering office, identify additional sales opportunities to enhance revenue.
• Drive promotions that deliver great dining experiences for guests at a good value.
• Make sure credit and financial transactions are handled securely.

Accountabilities

This is the top food and beverage job in a large, luxury or resort hotel. Supervises a large number of employees in multiple food and beverage outlets and kitchens, and banquet and convention facilities.

Key Skills & Experiences

Bachelor’s degree in Hotel Management, culinary arts, or related field plus 4 years related experience, including management experience, or an equivalent combination of education and experience. Hotel food and beverage experience is preferred.

• Must speak local language. Fluency in other languages is preferred.
• Must obtain certifications or permits as required by local governmental agencies.
• Will work night, weekends and holidays

This job requires ability to perform the following:

• Moving about the facilities
• Carrying or lifting items weighing up to 50 pounds
• Handling food, objects, products and utensils
• Bending, stooping, kneeling

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training. We offer free onsite parking, employee meals and so much more!

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Not Applicable for Colorado Applicants

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.