Responsible for managing and resolving customer concerns and facilitating irreversible corrective action into manufacturing. Responsible for working with Design Engineering to develop Quality Plans that will provide for 6 sigma manufacturing levels. Coordinates the activities and resources of Customer Liaisons.
ESSENTIAL FUNCTIONS:

• Manages/Resolves/Documents all Customer Concerns
• Single Point contact for all customers quality issues
• Facilitates Irreversible Corrective Action in Manufacturing
• Coordinates the activities and resources of Customer Liaisons
• Responsible for PPAP submissions and other customer procedural requirements
• Attends Design Review , CRT, and Launch support.
• Drives APQP programs with Design Engineering for new product introductions
• Drives 6 Sigma Programs with Component Suppliers
• Develops Control Plans for new products
• Assimilates electronic data for management reports
• Reports to management on all quality matters.

SECONDARY FUNCTIONS:

• Performs other duties as needed.

SPECIALIZED TRAINING, SKILLS, ABILITIES, EXPERIENCE:

• 4 year degree in quality or engineering or equivalent field.
• 3 - 5 years previous experience in an automotive quality assurance or customer support environment.
• Knowledge of quality systems, statistical process control and tools, blueprint reading, engineering testing methods, PFMEAs, PPAPs, DOE, 5P, Program Management, 6 Sigma/Lean Manufacturing
• CQE/CQM Certification a plus

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

• Office environment with noise from computer peripherals such as mainframe, disk drives and printers.
• Factory environment with noise from manufacturing equipment. Exposure to dangerous equipment. Possible serious injury due to carelessness around equipment.
• Spends up tp 50% of time in travel between customers using an automobile in high traffic areas. Exposure to automobile accidents causing bodily damage.
• Sometimes lifts, carries or moves objects – up to 50 pounds.

Job Type: Full-time