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Hi Hope Service Center
Lawrenceville, GA | Full Time
$84k-103k (estimate)
1 Month Ago
Quality Improvement Specialist
Hi Hope Service Center Lawrenceville, GA
$84k-103k (estimate)
Full Time | Ancillary Healthcare 1 Month Ago
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Hi Hope Service Center is Hiring a Quality Improvement Specialist Near Lawrenceville, GA

Quality Improvement Specialist
Department: Quality Improvement
Job Status: Full Time
FLSA Status: Exempt (Salary)
Amount of Travel: 30% to 50%
Work Schedule: 9 am until 5 pm (M - F)
Position Supervised: None
Hi Hope Service Center
With a rich history spanning nearly 6 decades, Hi-Hope Service Center is a Lawrenceville, GA based non-profit organization that supports individuals with disabilities and their families to live rich, full, active lives. Hi-Hope is dedicated to enhancing the capacity of individuals with disabilities to live, work, and participate as active members of their communities. We will enable each individual to achieve their maximum personal independence while demonstrating excellence in service and support. In addition to day services and supported employment, Hi-Hope supports 5 homes located throughout Gwinnett County. Home to 4 individuals each, these homes are staffed 24 hours a day by Hi-Hope employees who are committed to helping individuals live healthy, safe, fun, rich lives.
Position:
In conjunction with assisting the Director of Quality Improvement, the Quality Improvement Specialist is responsible for designing, implementing, and maintaining compliance. This position serves as a subject matter expert on compliance and collaborates with management and staff to create an environment where compliance is seen as a key ingredient to quality service and to the success of Hi-Hope in achieving its mission. Also responsible for identifying areas of significance and collecting data (either directly or indirectly), analyzing data and offering recommendations evidence-based recommendations for improvement in structure, process, policy, training or human resources.
Essential Job Functions:
  • Identifies potential areas of compliance vulnerability and risk through audits; develops and implements corrective action plans, and provides guidance on how to avoid or deal with similar situations in the future.
  • Reviews, monitors and ensures compliance of all documentation with the policies and procedures of Hi-Hope, DCH, and DBHDD. Determines compliance with applicable state and/or federal rules and regulations.
  • Attends appropriate quality/risk management committee(s) meetings to ensure that risk management processes are consistent.
  • Investigating allegations of abuse, neglect, exploitation or other events at the request of staff in order to determine root cause and establish remediation and improvement methodology.
  • Advocating for the continued improvement of programs provided by the agency.
  • Coordinates with Director of Quality Improvement for the timely development and implementation of corrective action plans in response to documentation deficiencies.
  • Provides training to staff (both new employees and ongoing) on compliance and quality related issues of significance (HIPAA, CARF, Abuse and Neglect Reporting).
  • Leads, implements, and keeps up to date the Agency Compliance Plan, including agency-wide programs, policies, and procedures to ensure compliance with all applicable federal, state laws and regulations, as well as accreditation requirements (CQL, CARF or COA).
  • Identifies potential areas of compliance vulnerability and risk through audits; develops and implements corrective action plans, and provides guidance on how to avoid or deal with similar situations in the future.
  • Proactively communicates Medicaid and other evolving requirements to staff, including new changes, and works collaboratively with staff to track, monitor, and document evidence of compliance.
Education & Training Requirements:
Bachelor’s Degree Required (Human Services / Business Administration). Background in developmental disabilities field is required.
Prefer quality assurance certification(s) via established organizations such as: American Society for Quality (ASQ), The Council on Quality and Leadership (CQL), etc.
Experience Requirements:
  • 12 months experience in social services quality improvement, data analytics/analysis.
  • 3 years of experience with successful Medicaid audits.
  • 2 years of experience working with individuals with developmental disabilities in community-based settings.
  • Experience conducting audits & completing investigations
  • Knowledge of regulations and laws directly related to Georgia Medicaid Waiver services, DBHDD, activities and focus of the OIG, and other regulatory bodies' laws, including DBHDD documentation, health and safety risk management and performance and process improvement.
Computer Skills:
Working knowledge and proficiency with Microsoft Word, Excel, PowerPoint, and electronic documentation for Intellectual/Developmental Disabilities (I/DD) service providers. Prefer experience with Therap electronic documentation system.
Certificates & Licenses:
CPR, First Aid and AED certification, valid GA Drivers' License; Transportation and Vehicle Emergency Evacuation training, and de-escalation techniques certification (QBS) within 90 days of employment.
Other Requirements:
Must be 21 years old, able to pass a pre-employment physical and capable of lifting a minimum of 50 pounds; have a negative drug screening and a tuberculosis (TB) screening or X-ray; and, have an acceptable motor vehicle record with no more than two moving violations in a three year period within the last five years of a seven year motor vehicle record report, vehicle liability insurance and an acceptance criminal record check. Must have reliable transportation.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$84k-103k (estimate)

POST DATE

03/07/2023

EXPIRATION DATE

05/06/2024

WEBSITE

hihopecenter.org

HEADQUARTERS

LAWRENCEVILLE, GA

SIZE

100 - 200

FOUNDED

1960

CEO

ALICE CUNNINGHAM

REVENUE

<$5M

INDUSTRY

Ancillary Healthcare

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About Hi Hope Service Center

Hi-Hope Service Center cultivates community for adults with developmental disabilities by connecting them with integrated opportunities for learning, work and leisure. As a non-profit with over 55 years of helping individuals with developmental disabilities and their families, Hi-Hope Service Center strives to provide the highest level of service to the individuals that we serve. A key to our success is the dedication of our outstanding staff and the support that we receive from the community. Hi-Hopes purpose is to provide support to an individual in a way that encourages and allows them to i...ncrease their ability to function independently. Working to allow individuals to engage in integrated community settings is primary to our method. Connecting participants with natural supports or individuals with whom they can be engaged who are not paid to support them is an important goal. Hi-Hope provides access to the necessary tools to enable individuals with developmental disabilities to live their lives fully, while their personal goals to experience new opportunities and obtain increased independence are supported. More
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