Overview

Facilitates communication between patients, staff and physicians. Schedules hospital outpatient procedures and admissions in a timely and efficient manner.

TYPICAL PHYSICAL DEMANDS: Requires sitting for long periods of time, also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 50 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary. Requires ability to view terminal for long periods of time without eyestrain or stress. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.

TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Involves frequent contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive.

Qualifications

Education: HS/GED required

Experience: Prefer one year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable.

Additional Skills/Abilities:

Knowledge of medical business office procedures and practices. Knowledge of grammar, spelling and punctuation to type patient information. Skill in operating a computer and photocopy machine. Skill in answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instructions. Ability to establish and maintain effective working relationships with patients, employees, supervisors, physicians and the public. Knowledge of the organization’s policies and procedures. Upholds effective work habits including, but not limited to, regular attendance, teamwork, initiative, dependability, and promptness.