Primary Responsibilities/Requirements:

• Answer a high volume of incoming phone calls to the call center in a timely manner
• Direct calls appropriately by transferring and or taking detailed messages
• Schedule appointments according to physician profiles
• Some insurance/billing experience, however not a requirement
• Ability to communicate professionally, both oral and written for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
• Assist with any other task assigned

Must also possess:

• Ability to work under pressure in fast-paced enviroments
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated
• Initiative and self-discipline
• Proven positive, "teamwork" attitude in work history
• Genuine desire to assist and help others
• Expertise in customer service
• Strong communications, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Adaptability and flexibility
• Troubleshooting skills, find solutions to issues and address concerns
• Computer literacy
• Comprehensive knowledge of company, services, medical terminology and scheduling preferences

Physical Demands:

• Must be able to use arms, hands, and fingers skillfully
• Position requires prolonged sitting (90% of day).
• Must be agile and able to work efficiently in space limited areas
• Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers
• Consistently work at a productive pace
• Must readily adapt to frequent schedule changes

Typical Working Conditions:

• Work is completed in an office environment where the employee comes in frequent contact with internal staff.

To apply please visit: https://www.visittoc.com/about-us/careers/

Experience

• 1 year(s): Customer service experience preferred.