Brow Bar Aesthetician

Job Title: Brow Bar Aesthetician

Reports to: Lead Sales Aesthetician and/or Retail Account Manager

Job Location: Benefit Brow Bar

Employee Status: Full-Time/Part-Time, Non-Exempt

Essential Duties and Responsibilities

* Customer Service-

* The customer is the Company's number one focus, and all employee actions are to reflect this priority.

* Greet customers within 10 seconds or less, always maintaining high energy on the floor.

* Demonstrate and sell Benefit products.

* Build and maintain great customer relationships and actively recruit new clients.

* Safeguard and keep all customer information confidential; all customer information is the property of

the Company and Retailer.

* Effectively communicate with customers, co-workers, all Benefit-related personnel, and appropriate

Retail partners.

* Ensure the customer understands and signs the service release form.

* Perform only Benefit approved and trained services offered on the service menu to Benefit quality

standards to ensure customer satisfaction.

* Recommend additional services to determine and meet customer needs.

* Keep accurate client records on online booking.

* Rebook appointments for return services.

* Results-

* Achieve daily/ weekly/ monthly individual service and product goals.

* Maintain target service and product sales per hour.

* Sell and recommend products with each service.

* Teamwork-

* Promote a professional, respectful, fun, and gossip-free environment for customers and employees.

* Work closely with other team members to ensure excellent customer service and goal achievement.

* Be on time and ready to work all shifts.

* Act professionally, ethically, and with integrity, always using good judgment.

* Help maintain clean and safe sales and stock areas.

* Ensure compliance with all Company and Retailer policies and procedures.

Requirements

Able to perform the following physical duties including, but not limited to:

* Continuous standing/ walking for a minimum of 8 hours.

* Unpack and lift boxes up to 40 lbs.

* Continuous bending of neck, arms, torso, and legs for a minimum of 8 hours.

* Stock and fill shelves, drawers, and stations.

* Clean all Brow Bar areas and elements.

* Work in a fragrance-filled environment.

* Physical contact with clients/ customers.

* Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules

and regulations.

* Consistent and reliable attendance.

* Accurate use of timekeeping system.

* Perform all other duties as assigned.

* Qualifications-

* Maintain and display a valid state-issued aesthetician, cosmetologist, or waxing license. The employee

is responsible for any fees, additional training, and/or renewals needed as a requirement.

* Proven strong retail sales and/or service history.

* Flexibility regarding work hours; ability to work nights, weekends, and some holidays.

Benefit Cosmetics LLC - Brow Bar Lead Sales Aesthetician Job Description

Updated 5/2023

2

* Initiate and manage change in a positive manner.

* Comfortable and competent at services and make-up applications.

* Strong communication skills.

* Adept at problem-solving.

* Flexible and adaptable to customer needs.

* This position requires the final candidate to successfully pass an E-Verify check