Position: Messaging Engineer

Location: Chicago, IL (Hybrid)

Hiring: Fulltime with Hexaware Technologies

JD:

ESSENTIAL FUNCTIONS:

• Monitor user support requests escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified.
• Provide timely feedback to the end user on the status of their issue or request.
• Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint.
• Document and communicate platform standards to other IT groups.
• Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies.
• Provide subject matter expertise and support assistance for projects seeking to leverage the Firm s messaging and mobile computing environment.
• Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference.
• Understand and remain current on messaging and mobile device technologies and trends.
• Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained.
• Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager.
• Perform monthly maintenance during designated weekend maintenance periods.
• Participate in the team s on-call rotation which requires 24x7 availability to respond and actively work on escalations.

QUALIFICATIONS:

• Education, Work Experience, Skills:
• The Messaging Engineer Temp Contractor must have a BA/BS in computer science, related field, or equivalent experience. The Messaging Engineer must have 5 years of experience supporting major messaging implementations in large corporations. Additional requirements include:
• Strong understanding of mobile device management platforms (VMware Workspace One UEM, Intune, and BlackBerry UEM).
• Strong understanding of messaging technologies including Exchange 2016/2019, Microsoft 365 (Exchange Online and Teams), Email archive systems, SMTP, Proofpoint and other messaging products.
• Strong understanding of unified communication technologies including Skype for Business.
• Strong understanding of Active Directory and Microsoft Windows 2016/2019 Server.
• Strong understanding of PowerShell scripting and automation techniques in a Windows environment.
• Proven ability to develop, implement, and communicate best practices for a messaging environment in a large, global organization.

Technologies/Software:

• Microsoft Exchange
• Microsoft Outlook
• Microsoft Skype for Business
• Microsoft Active Directory
• Proofpoint
• Capax EAS Archive
• Litera Metadact
• Microsoft Windows Server
• VMware Workspace One UEM (AirWatch)
• Microsoft Intune
• Microsoft 365 (Exchange Online and Teams)
• Apple iPhones/iPads
• BlackBerry Enterprise Server & BlackBerry Work for iOS
• CodeTwo Exchange Rules Pro
• Trend Scanmail for Exchange
• GSX and SCOM Monitoring Software
• Progress MOVEit Transfer

Certificates, Licensures, Registrations

• Microsoft certifications a plus.