In order to receive an interview for the Bilingual (Spanish speaking)Call Center Representative, please copy and paste the link below in a browser to complete an application and assessment.

The assessment is best taken on a laptop/computer and not a phone in order to not skew the results.

https://www.ondemandassessment.com/link/index/JB-T2XZ9JDDW?u=1138341

General Description:

The work-from-home Bilingual (Spanish Speaking) Call Center Representative position requires employees to communicate with borrowers regarding federal student loan programs. CSRs receive inbound calls and make outbound calls to delinquent loan borrowers while providing the highest customer service experience and are trained to resolve customer inquiries, take loan payments and provide repayment options to student loan borrowers regarding their student loan debt.

Essential Job Duties:

• Be able to consistently respond to incoming borrower calls, emails and/or chats as well as make outbound calls in a friendly and professional manner.
• Be able to counsel and inform borrowers of their repayment options, deferments, and forbearance eligibility, take payments and update the borrower’s account in an efficient manner.
• Be able to become proficient in locating needed information and minimizing the time borrowers would be put on hold.
• Be able to maintain the security and privacy of the borrower to protect both the borrower and our partners.
• Be able to work an 8-hour shift with a one 1-hour lunch and two 15-minute breaks.
• Strong Computer Skills

Qualifications/Additional Requirements:

• High school diploma or equivalent, some college or bachelor’s degree preferred
• Ability to pass a preemployment cognitive and personality assessment
• Must be able to obtain a Federal 5C Security Clearance and credit check
• Must be Bilingual
• Must live in or near the Dallas-Fort Worth area
• Excellent organization, written and verbal communication skills.
• Ability to multitask (type while talking)
• Must have access to home internet with at least 10 mg capacity and router for ethernet cord
• Must have a location in home that is free of noise and distraction

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid work

Ability to Relocate:

• Arlington, TX 76016: Relocate before starting work (Required)

Work Location: Hybrid remote in Arlington, TX 76016