**Customer Service - Customer Service Rep**

Harvest Sherwood Food Distributors, Detroit, 12499 Evergreen Road, Detroit, Michigan, United States of America Req #436 Friday, January 14, 2022 We encourage you to bring your talent and effort to Harvest Sherwood and contribute to our shared success, while having fun, serving our customers, and strengthening the local communities in which we operate. As the largest independent wholesale food distributor in the U.S., with 15 distribution centers from coast-to-coast, Harvest Sherwood is an essential business. We buy, sell and deliver fresh, high quality protein products and other foods to over 6,000 retail and foodservice customers.

**Job Purpose**

The Customer Service Representative interacts with customers to resolve issues and provide information in response to inquiries about products and services. This position de-escalates customer concerns and supports customers by providing product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Key Responsibilities**

The Customer Service Representative will be assigned duties, based on organizational needs and priorities.

* Listen to customer concerns and complaints with the goal of identifying the causes of the problem. Select appropriate responses to customer issues and work quickly to resolve

* Answer any questions the customer may have about available products and services

* Escalate complex issues to management for resolution, providing background information as necessary

* Anticipate customer needs, following up with previous customers to ensure successful resolution

* Perform and coordinate special projects as assigned

**Qualifications and Experience**

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* 3 years of experience in customer experience, preferably in the food industry

* Possess excellent customer service and communication skills

* Flexibility to work varied shifts

* Experience working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner

Demonstrated initiative, urgency, commitment, and ability to manage multiple competing priorities simultaneously

* Demonstrated ability to manage conflict, build consensus and facilitate problem-solving and collaboration in a matrix environment

* Bi-lingual in Spanish preferred

*We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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**Other details**

* Job Family Sales

* Pay Type Hourly