A Day in the Life:

This role is responsible for the People and processes that support the reporting of claims from the field locations and from third parties; and the processing of these claims to pass to Liability or to the Central Recovery unit (CRU), where Subro opportunities exist. FNOL/CRU Supervisor must ensure and is accountable for:Reporting the incidents - Claims are recorded accurately and in a timely manner. Open case and determine handling – Decisions on claim handling are taken as per agreed procedures. Process claims -Damage costs are documented; liability is established and a claim is initiated against the relevant party where appropriate. Customer contacts – Retrieve relevant damage supporting documents and written communication with customer.

What You’ll Do:

• Ensure the quality and accuracy of data entry into Case Manager/ Filenet
• Manage the handling of First Party claims to ensure that all subrogation potential is identified and referred to CRU within agreed deadlines
• Manage the process of identifying Third Party claims and referring them to the Liability office with agreed upon timeliness
• Oversee the collection team to ensure targets are meet and assistance is provided.
• Create a formal communication structure with the Hertz locations to provide feedback on the quality and timeliness of FNOL notifications and other critical issues.
• Any other ad hoc tasks, duties or projects as required.
• Control workflow and workloads within the team to maximize efficiency and productivity.
• Set targets and priorities for the area, and for individuals, and monitor and influence and report upon performance towards achieving the targets so that agreed results for both company and staff member is achieved
• Monitor attendance, holidays, sick days and personal issues so as to ensure company guidelines, HR and policies are adhered to.
• Manage a self-audit program to monitor compliance with procedures and enforcement of quality standards and customer service.
• Recommend system and procedural enhancements to improve the working environment and improve efficiency
• Pro-actively communicate with internal and external customers to develop a strong, professional credibility for the department. Conduct weekly team meetings to ensure free flow of communication throughout company.

What We’re Looking For:

• Insurance or collection background, Strong leadership and people management skills, professionalism, strong negotiation skills
• Bachelor Degree in Business and/or equivalent work experience
• Knowledge of insurance relating to Auto Damage (preferred).
• Fair Debt and Collection Act
• State Statutes
• Strong Leadership Skills
• Process Excellence
• Time Management & Organization
• Excellent verbal and written communication skills.
• Able to manage multiple assignments
• Attention to detail
• Proficient in Microsoft Word and Excel.
• Prior Supervisory experience preferred

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more