Ford Assistant Service Manager / Shop Dispatcher

Are you a dedicated and experienced Automotive Service Advisor/Writer, skilled in dispatching service work that is ready for the next big career move?

Are you driven with years of experience as a successful Service Advisor / Writer to move into an Assistant Shop Leadership role?

Does a salaried position with potential large performance bonuses sound like your perfect new Pay Plan?

Then, read on... because our high CSI, locally well-known Ford Service Department has some exciting news, and all that we are missing is YOU!

Hertrich Family of Dealerships at Frederick Ford in Seaford is proud to announce our State-of-the-Art NEW Truck Shop to better serve our Customers in the Summer of 2024! Almost 10,000 square feet of the latest equipment to service light, medium and heavy-duty gas and diesel trucks with 8 new bays, 4 extra heavy-duty hydraulic lifts and some of the top certified techs in the area!

What's in it for our new Assistant Service Manager / Service Department Dispatcher?

Hertrich offers:

• Comprehensive Benefits Package, paid Vacation and Personal Days and 401K with Employer Match along with Purchase Discounts on Parts and Vehicles
• 5-day week work for Family / Work balance (we are closed Sundays)
• Paid continued Training and Advancement opportunities

Assistant Service Manager / Shop Foreman / Service Department Dispatcher Essential Job Duties:

• Dispatch work assignments to technicians and ensure that all allocated work is performed in accordance with established procedures and quality standards.
• Communicates professionally and provides updates on customer repairs as needed to service advisors and the parts department
• Maintain and update service records, including work orders, repair logs, and customer information, ensuring accuracy and completeness.
• Collaborate with other departments or teams, such as parts procurement or customer service, to facilitate smooth workflow and customer satisfaction.
• Follow the Hertrich Fix-It-Right-the-First-Time philosophy
• Other duties as assigned by management

Assistant Service Manager / Service Department Dispatcher Qualifications:

• Minimum of 4 years as a skilled service advisor, skilled as a service dispatcher, Dealership experience preferred
• Comfortable with RO's, Dealership CSI requirements
• Strong leadership and supervisory skills, with the ability to motivate and guide a team effectively.
• Excellent technical knowledge and expertise in automotive, machinery, or relevant mechanical systems.
• Exceptional problem-solving abilities, with a keen eye for detail and a proactive approach to finding solutions.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with team members, customers, and other stakeholders.
• Valid driver's license with minimal/no points
• High School Diploma / GED required

The Hertrich Family of Dealerships is proud to represent 24 separate dealerships, 13 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula. For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team that wins with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for this exciting new position!

"We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Hertrich is also committed to providing a drug-free workplace. Hertrich is an equal-opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."