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Operations Manager
$112k-140k (estimate)
Full Time | Accommodations 1 Month Ago
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Hersha Hospitality Management is Hiring an Operations Manager Near Smithfield, RI

Opportunity: Operations Manager

Manage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.

Your Growth Path

Front Desk Supervisor – Front Office Manager – Assistant General Manager

Your Focus

  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Ensure quality standards of complimentary food service stations are maintained. 
  • Attend weekly meetings to ensure banquet event details are carried out consistent with client requests.
  • Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
  • Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
  • Receive and inspect food orders from third party catering companies.
  • Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Work as Manager on Duty, when necessary.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skill

  • High school diploma or equivalent.
  • 1 to 2 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$112k-140k (estimate)

POST DATE

03/25/2024

EXPIRATION DATE

05/09/2024

WEBSITE

hhmhospitality.com

HEADQUARTERS

FREDERICK, MD

SIZE

1,000 - 3,000

FOUNDED

2004

CEO

SERENA GETER

REVENUE

$50M - $200M

INDUSTRY

Accommodations

Related Companies
About Hersha Hospitality Management

HHM, formerly known as Hersha Hospitality Management, operates roughly 140 hotels across the United States. It provides turnkey hotel management, asset management and receivership for properties with leading brand affiliations through Marriott, Hilton, Hyatt and IHG. HHM also operates 28 independent hotels ranging from The Rittenhouse Hotel, a Forbes Four-Star property in Philadelphia, to the Larkspur Landing hotels, all-suite extended stay properties in Northern California and the Pacific Northwest. HHM also has a dedicated investment team actively working with several private equity firms an...d publicly traded REITs to acquire and develop hotels. Their expertise in ground-up development, asset repositioning, and brand management allows them to create significant value for our partners. Additional information on HHM can be found at hhmhospitality.com. More
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