MAJOR DUTIES AND RESONSIBILITIES

Risk

Category

ADMINISTRATIVE FUNCTIONS

Plan, develop, organize, implement, evaluate, and direct the Housekeeping Department, its programs and activities.

3

Coordinate housekeeping services and activities with other related departments (i.e., Dietary, Nursing, etc.).

3

Maintain an ongoing Quality Assurance Program for the Housekeeping Department.

3

Assist the housekeeping staff in the development and use of departmental policies, procedures, equipment, supplies, etc.

3

Perform administrative duties such as completing necessary forms, reports, evaluations, studies, etc.

3

Keep abreast of economic conditions/situations and recommend to the Administrator adjustments in housekeeping services that assure the continued ability to provide a clean, safe and comfortable environment.

3

Make written oral reports/recommendations to the Administrator as necessary/required, concerning the operation of the Housekeeping Department.

3

Submit accident/incident reports to the Administrative Office.

3

Assume administrative authority, responsibility and accountability of directing the Housekeeping Department.

3

Inspect storage rooms, utility/janitorial closets, etc., for upkeep and supply control.

3

Review and develop a plan of correction for housekeeping deficiencies noted during survey inspections and provide a written copy of such to the Administrator.

3

COMMITTEE FUNCTIONS

Serve on various committees of the facility, (i.e., Infection Control, Safety, etc.) and provide written/oral reports of the housekeeping services and activities as required by the Committee’s guidelines or direction.

3

Implement recommendations from established committees (i.e., Infection Control, Safety, etc.)

2

Meet with housekeeping personnel, on a regularly scheduled basis concerning the operation of the housekeeping department.

3

Attend department head meetings, etc., as scheduled or as may be called.

3

Schedule and announce departmental meeting times, dates, places, etc.

3

PERSONNEL FUNCTIONS

Assist in the recruitment and selection of housekeeping personnel.

3

Assure that appropriate identification documents are presented prior to employment and that such records are maintained in the employee’s personnel record.

3

Determine departmental staffing requirements necessary to meet the housekeeping department’s needs, and assign a sufficient number of housekeeping personnel for each tour of duty.

3

Recommend to the Administrator the number and level of housekeeping personnel to be employed.

3

Schedule department work hours (including vacation and holiday schedules), personnel, work assignments, cleaning schedules, etc., to expedite work.

3

Delegate administrative authority, responsibility, and accountability to other housekeeping personnel as deemed necessary to perform their assigned duties (i.e., Assistant Director, Supervisors, etc.).

3

Counsel/discipline housekeeping personnel as requested or as necessary.

3

Terminate housekeeping personnel when necessary.

3

Review and check competence of housekeeping personnel and make necessary adjustments/corrections as required or that may become necessary.

3

Maintain an excellent work relationship with other department supervisors and coordinate housekeeping services to assure that care and services can be performed without interruption.

3

STAFF DEVELOPMENT

Participate in the planning, conducting, scheduling, etc., of in-service training classes, on the job training and orientation programs for housekeeping personnel.

3

Make daily rounds to assure that housekeeping personnel are performing required duties, and to assure that appropriate housekeeping procedures are being rendered to meet the needs of the facility.

3

Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facility.

3

Assume the responsibility for maintaining your professional competence through participation in programs of continuing education (i.e., housekeeping seminars, training programs, etc.).

3

Assure that all housekeeping personnel attend and participate in a Hazardous Communication and Universal Precautions Training Program before reporting for work assignments.

3

Follow Universal Precautions.

3

SAFETY AND SANITATION

Supervise safety, fire protection, and prevention programs by inspecting work areas and equipment at least weekly.

3

Assure that housekeeping personnel follow established safety regulations in the use of equipment and supplies at all times.

3

Assure that the facility is maintained in a clean and safe manner for resident comfort and convenience by assuring that necessary equipment and supplies are maintained and operable to perform such duties and services.

2

Assure that a stock level of housekeeping supplies, disinfectants, equipment, etc., is maintained to provide a clean, safe and comfortable environment.

3

Develop, maintain, and implement infection control and universal precautions policies and procedures to assure that a sanitary environment is maintained at all times and that aseptic and isolation techniques are followed by all housekeeping personnel.

2

Assure that all Housekeeping employees follow Universal Precautions.

2

EQUIPMENT AND SUPPLY FUNCTIONS

Recommend to the Administrator the equipment and supply needs of the department.

3

Place orders for equipment and supplies as necessary or as may be required.

3

BUDGET AND PLANNING FUNCTIONS

Assist in planning the Housekeeping Department’s budget.

3

Maintain current written records of department expenditures and submit to the Administrator upon request as necessary.

3

RESIDENTS’ RIGHTS

Maintain confidentiality of all resident information.

3

Assure that the residents’ personal and property rights are followed by housekeeping personnel at all times.

3

Review housekeeping complaints and grievances and make oral/written reports to the Administrator.

3

WORKING CONDITIONS

Works in well-lighted and ventilated office areas, as well as throughout the housekeeping service area (i.e., resident rooms, therapy rooms, dietary, etc.).

Sits, stands, bends, lifts and moves intermittently during working hours.

Is subject to frequent interruptions.

Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.

Is subject to hostile and emotionally upset residents, family members, personnel and visitors.

Communicates with housekeeping personnel and other department supervisors.

Is willing to work beyond normal working hours, on weekends and in other positions temporarily, when necessary.

Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession.

Is subject to falls, burns from equipment, odors, etc., throughout the work day.

Is subject to exposure to infectious waste, diseases, conditions, etc.

Maintains a liaison with other department supervisors to adequately plan for housekeeping services/activities.

EDUCATION REQUIREMENTS

Must possess, as a minimum, a High School Diploma.

EXPERIENCE

Must have, as a minimum, three (3) years experience in a supervisory capacity in a hospital or other related medical facility.

Training in environmental control practices and procedures.

SPECIFIC REQUIREMENTS

Must be able to write the English language in a legible and understanding manner.

Must possess the ability to make independent decisions when circumstances warrant such action.

Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.

Must be a minimum of twenty-one (21) years of age.

Must be knowledgeable of housekeeping practices and procedures, as well as laws, regulations, and guidelines governing housekeeping functions in the long-term care facility.

Must possess leadership and supervisory ability and willingness to work harmoniously with professional and non-professional personnel.

Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives and procedures, etc., of the Housekeeping Department.

Must maintain the care and use of supplies, equipment, etc., and maintain the appearance of housekeeping areas. Must perform regular inspections of resident rooms/units for sanitation, order, safety and proper performance of assigned duties.

Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.

Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing housekeeping practices.

PHYSICAL REQUIREMENTS

Must be able to move intermittently throughout the work day.

Must be able to speak the English language in an understandable manner.

Must be able to cope with the mental and emotional stress of the position.

Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.

Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.

Must be in good general health and demonstrate emotional stability.

Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.

May be required to lift, push, pull, and move equipment, supplies, etc., in excess of fifty (50) pounds throughout the work day.