Job Summary:

Reviews, evaluates, and rates insurance applications. Determines eligibility of risks when compared to guidelines of programs available. Evaluates the degree of risk involved and determine appropriate course(s) of action. Participates in surveys and studies to produce production and loss analysis reports as required. 

Essential Duties and Responsibilities:

• Use available data to make decisions on individual risks submitted as new business within underwriting authority
• Reviewunders requests for cancellation, endorsements, reinstatements, etc.
• Reviews inspections for eligibility
• Underwrite renewal risks and make non-renewal decisions as necessary
• Requests additional documentation necessary for the processing of an application, endorsement or cancellation
• Build, maintain, and manage successful producer relationships to achieve new business development and retention
• Provide support to agents as they use policy processing systems and underwriting guidelines to quote, issue and service business
• Provide customer service to agents at a level that is consistent with Company values
• First responder to agency contact
• Effectively collaborate within the Underwriting, Operations, Product Management, Claims, and Sales teams
• Handle special projects and other related assignments as assigned
• Communicates with co-workers, management, clients, vendors, and others to ensure understanding of policy processing systems, underwriting guidelines, products and coverages
• Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures
• Actively work to improve ease of doing business & eliminate obstacles to doing business with the Company
• Use discretion and independent judgment to make decisions and resolve operational issues
• May perform other duties and responsibilities as assigned

Job Qualifications:

• 1 – 2 years’ experience policy level underwriting and agency service within the Property and Casualty Insurance industry, preferably personal lines property
• Proficiency with Microsoft Office programs required.
• Demonstrated customer service focus / superior customer service skills.
• Excellent communication and interpersonal skills.
• Results driven with strong problem solving and analytical skills.
• Ability to work independently in a fast-paced environment; meet deadlines and manage changing priorities effectively.
• Very detail-oriented
• Exceptional organizational skills
• Collaborative partner; ability to contribute to a positive work environment.

General Information:

All employees must pass a pre-employment background check. Other checks may be needed based on position: driving history, credit report, etc.

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Heritage Insurance Holdings, Inc. is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.