Description

Purpose:

Builds customer relationships by traveling to and/or calling on customers to sell parts and service solutions, deliver parts, addresses customer concerns, and collect equipment information in order to provide the highest level of external and internal customer service with a main focus on increasing parts and service sales through an enhanced customer experience

Responsibilities:

1. Sell parts and service through parts promotions and HeritageGard Maintenances and Inspections packages, extended warranties
2. Deliver parts to the customers as required (include pulling parts and loading for the day)
3. Communicates customer complaints to the appropriate department(s) to achieve a quick resolution
4. Provides parts and service solutions to the customers (maintenance and repair)
5. Assists with counter sales to support customer needs, including Saturday work as required
6. Responsible for the coverage, retention, development, and acquisition of all customers within an assigned territory or sales market for parts and service
7. Collects and updates customer equipment information (serial numbers, hours, number of rows, etc. ) for use in parts, service, and sales marketing promotions
8. Provides feedback about pricing and promotions of competitors
9. Regularly cleans and properly maintains company vehicle to protect company assets and to represent Heritage Tractor professionally
10. Attends required training meetings designed to promote overall employee and dealer development
11. Provides constructive input on parts and service marketing plans
12. Assists with afterhours parts phone service, when necessary
13. Other duties, as required, for overall location functionality

Qualifications

Experience, Education, Skills, and Knowledge:

• 2 years of industry experience and/or degree in an agricultural-related field
• Dealership Sales, Parts, Service or Precision Ag or other related work experience preferred
• Multi-tasking capabilities, interpretative skills to make quick assessments and decisions
• Superior organization skills
• Self-motivated to accomplish duties with minimal direction
• Strong interpersonal skills and ability to communicate effectively
• Strong skillset with Microsoft applications along with web browsers
• Clean driving record
• Physical requirements include lifting, and ability to access all parts of equipment offered by HTI